Using Support Chat

To initiate a chat with Oracle Support:

  1. Select the Chat with Support link from the Help menu at the top of any page in TPM.

    A new chat window opens on the page. The window displays the current status of your chat (for example: Searching or Connected) and includes your current number in the support queue.

  2. When an agent becomes available, you will receive a greeting and a text box becomes available.
  3. In the text box, enter your question or describe the problem you are experiencing with Textura Payment Management (TPM). If you are reporting about an error you encountered, include the reference number displayed on the error message. Press Enter on your keyboard or select the Send button.
  4. (Optional) Select the Attach File button to upload a file or image for your Support agent to look at in order to better assist you.
  5. When you are ready to end the chat, select the Disconnect button.
  6. Select Close to close the chat window.

    Chatting with a Support agent will create a service request. You can access and view these requests on the Oracle Construction and Engineering Support Portal. For more information about support and the Support Portal, see the Support topics.


Last Published Wednesday, October 2, 2024