Using Support Chat

To initiate a chat with Oracle Support:

  1. Either:
    • Select the Chat with Support link from the Help menu at the top of any page in TPM.
    • Choose the option to connect with a live agent if you need more help after speaking to the Oracle assistant for Textura.

    The drawer displays the current status of your chat (for example: Searching or Connected) and includes your current number in the support queue.

  2. When an agent becomes available, you will receive a greeting.
  3. In the text box, enter your question or describe the problem you are experiencing with Textura Payment Management (TPM). If you are reporting about an error you encountered, include the reference number displayed on the error message. Press Enter on your keyboard to send the message.
  4. (Optional) Select the Attach File button to upload a file or image for your Support agent to look at in order to better assist you.

    Note: You can close the chat drawer. When an agent first replies, an Agent Responded message displays at the bottom of the page. The chat icon will also display the current number of unread messages.

    Keep an eye on when responses are available to prevent accidental disconnection from the chat.

    See Chat with Oracle assistant for Textura to learn more about chat options and how to use the Oracle assistant for Textura.

  5. When you are ready to end the chat, select the Disconnect button.
  6. Click the X to close the chat window.

    Chatting with a Support agent will create a service request. You can access and view these requests on the Oracle Construction and Engineering Support Portal. For more information about support and the Support Portal, see the Support topics.


Last Published Friday, September 5, 2025