Troubleshooting

If you experience difficulty in connecting to and using the TPM API, check the following items:

• The URL/URI that you are using is correct.
• The integration user has the correct permission.
• The HTTPS request body JSON is valid and properly formatted.
• The HTTPS request content-type is 'application/json'.
• Your firewall is not blocking your outbound connection to TPM API. Verify whether or not you can reach the URL in a browser window.