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Maestro session became obsolete during login

Error Message

Failed to connect to the database. Error: Received error on doLogin service call, The session for session ID [session ID] does not exist or is obsolete.;Failed to terminate sessionId :[session ID] and Error: Received error on terminate service call, The session for session ID [session ID] does not exist or is obsolete.

Meaning

The Maestro session was no longer valid when Textura attempted to complete the login.

The additional termination error occurred because the same session had already expired or become invalid.

Possible Causes

• The Maestro session expired before login was completed.
• The Maestro Web Server restarted or became unavailable.
• A temporary service or network interruption invalidated the session.
• The login process took longer than the session remained valid.

Recommended Resolution

Run the health check again to create a new session.

If the error repeats, contact Textura Support or your ERP administrator / ERP consultants to review Maestro service availability and session handling.

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Last Published Friday, September 25, 2026