Troubleshooting a Failed Job when a Connection is Available

An available connection means the latest test succeeded. It does not guarantee that every job or record will succeed.

If an import or export fails while the connection is available:

  1. Navigate to the Integration Home page.
  2. From the Integration Home page, select the tab with the failed job.
  3. Locate the failed job or record.
  4. Review the failed job's results or error details.
  5. Troubleshoot the job-specific error separately from the connection status.

    Note: Examples of job-specific problems include invalid record data, missing mappings, ERP validation rules, unavailable projects or vendors, duplicate records, and insufficient permissions for a particular operation.


Last Published Friday, October 23, 2026