TexturaLink Integration Description of Support Services

1. Description of Support Service

Oracle will provide You with interface assistance related to installation and configuration of one (1) TexturaLink integration in Your environment within the Subscription Period as defined in Your Textura Payment Management Cloud Service Order. Assistance may include:

  1. Installation and configuration of TexturaLink in Your environment.
  2. Investigating and responding to interface issues reported by You.
  3. Configuration updates for TexturaLink required to support changes in Your environment.
  4. Performing assistance to restore interrupted or failed interface service.

2. Customer Obligations and Assumptions

You acknowledge that Your assistance, cooperation, complete and accurate information and data from Your officers, agents, and employees (collectively, “cooperation”) are essential to the performance of any Services as set forth in this order. Oracle will not be responsible for any deficiency in performing Services if such deficiency results from Your failure to provide full cooperation.

You acknowledge that Oracle's ability to perform the Services depends upon Your fulfillment of the following obligations and assumptions:

A. Customer Obligations:

  1. Limit Oracle's access to production environments, shared development environments, and personal information to the extent necessary for Oracle to perform Services.
  2. Provide Oracle with full access to data structures, data, relevant documentation, applications, databases, artifacts and the functional, technical and business resources with adequate skills and knowledge as required by Oracle to support the performance of Services.
  3. Report all issues to Oracle Support via the Oracle HelpDesk procedure.
  4. Provide and/or support all third-party software, hardware, or applications (including Application Programming Interfaces) that may affect the interface service or performance of Services.
  5. You are responsible for regression testing of Your interface for any upgrade Textura Payment Management.

B. Assumptions:

  1. All Services will be performed remotely.
  2. All Services will be delivered during local business days and hours, excluding local public holidays in Your time zone unless otherwise agreed to by both parties in writing.
  3. All Services (oral and written) will be performed in English.
  4. The following activities are excluded from Oracle's scope of services. The excluded activities are provided as a point of reference and are not intended to be an exhaustive list:
    1. design & build of new interface
    2. modification to the interfaces
    3. modification or adjustment of external application objects
    4. interface performance testing or tuning
  5. Integration is defined as transfer of data from one system to another system; an integration has one or more point(s) of interface.
  6. Interface is defined as a single directional transfer of data from a source system to a target system; bi-directional interface is a minimum two (2) interfaces, one transfer of data in each direction.
  7. Oracle retains all ownership and intellectual property rights to TexturaLink.
  8. Interfacing capabilities are limited to the capabilities of the publicly available Textura Payment Management APIs.
  9. All Services apply only to the interface deployed to Your production environment.
  10. Oracle will at its sole discretion determine the number and manner in which Oracle resources are assigned to perform the Services. 11) Oracle's standard documentation format will be used for any documentation prepared during the performance of Services.
  11. Usage and access to application adapter(s) in the interface are restricted to the interface service previously acquired by You.

3. Project Management

You and Oracle each agree to designate a project manager who shall be responsible for coordinating its activities under this order. You and Oracle each shall direct all inquiries concerning the Services to the other party's project manager. Your project manager shall have the authority to approve Services on Your behalf. Oracle's project manager shall have the sole right to exercise direct control and supervision over the work assignments of Oracle resources.