Login Failed or Cannot Open Requested Viewpoint Database

Example

Failed to connect database: login failed or cannot open requested Viewpoint database.

Meaning

Textura reached the SQL Server, but the SQL Server rejected the login or would not allow access to the requested Viewpoint database.

Possible Cause

The configured database username or password is incorrect.
The SQL Server login is disabled, locked, expired, or missing permissions.
The login does not have access to the requested Viewpoint database.
The configured database name is incorrect.
The Viewpoint database is offline, unavailable, or not accessible to the login.

Recommended Resolution

Please ask your ERP administrator or database administrator to confirm the configured SQL Server login is valid, active, and has access to the required Viewpoint database.

If you need to update credentials or database settings in Textura, contact Textura Support.

Next Topic: Common Sage 300 ERP Connection Issues