Connection Timed Out While Establishing DLL Connection / Check Pop Ups in Sage

Example

Connection timed out while establishing DLL connection to ERP for DSN : [DSN] and Company : [Company] and Error: please ensure pop ups are checked in Sage.

Meaning

Textura could not complete the Sage 300 DLL connection. The message indicates Sage may be waiting on a pop-up, prompt, or confirmation window.

Possible Causes

A Sage 300 pop-up or prompt needs to be acknowledged.
Sage 300 is waiting for a user action before the connection can continue.
The Sage 300 client or runtime is not opening cleanly.
The integration account encounters a startup prompt, warning, license prompt, or company selection prompt.
The ERP environment is slow or not responding.

Recommended Resolution

Ask your ERP administrator or ERP consultants to log in to Sage 300 using the same integration account and confirm whether any pop-ups, prompts, warnings, or required acknowledgments appear.

Contact Textura Support for further investigation if prompts continue or the integration still times out.

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