Common CLOUDERP3 Connection Issues
This section explains common CLOUDERP3 health-check errors, their possible causes, and recommended actions.
Select the error type for details.
Required ERP Authentication Settings are Missing
If the connection does not recover, contact Textura Support, your ERP administrator, or your ERP consultants and provide the following:
- The complete error message through the approved support channel.
- The organization ID and adapter name: CLOUDERP3.
- The date and time of the error, including the time zone.
- Whether the error is continuing or recurring.
- Any known maintenance, outage, or recent integration change.
Contact support promptly if the error is not listed or affects time-sensitive work.
General Guidance for End Users
If you see one of these errors, it does not necessarily mean you did something wrong. In most cases, the issue is related to configuration, authentication, permissions, connectivity, service availability, or backend ERP setup.
Next Steps
- Capture the error message exactly as shown.
- Note the approximate date and time.
- Share the organization ID and any related transaction details if available.
- Contact Textura Support, your ERP administrator, or your ERP consultants for investigation and resolution.
Last Published Saturday, October 24, 2026