Common Acumatica Connection Issues
This section explains common Acumatica health-check errors, their possible causes, and recommended actions.
Select an error type for details.
- The Integration Cannot Sign In Because Two-Factor Authentication is Enabled
- The Connection Ends before a Valid HTTP Response is Received
- The Service is Unavailable — HTTP 503
If the connection does not recover, contact Textura Support, your ERP administrator, or your ERP consultants. Provide:
- The complete error message through the approved support channel.
- The organization ID and adapter name: ACUMATICA.
- The date and time of the error, including the time zone.
- Whether the error is continuing or recurring.
- Any known maintenance, outage, or recent integration change.
Contact support promptly if the error is not listed or affects time-sensitive work.
General Guidance for End Users
If you see one of these errors, it does not necessarily mean you did something wrong. In most cases, the issue is related to configuration, authentication, permissions, connectivity, service availability, or backend ERP setup.
Next Steps
- Capture the error message exactly as shown.
- Note the approximate date and time.
- Share the organization ID and any related transaction details if available.
- Contact Textura Support, your ERP administrator, or your ERP consultants for investigation and resolution.
Last Published Saturday, October 24, 2026