0331 - SCCP is Not Available

The SCCP subsystem is not available to any LIM(s). All TSM/DSM-SCCP cards have failed.

Example
RLGHNCXA21W 00-02-07 11:02:30 EST  EAGLE 35.0.0
*C 0100.0331 *C SCCP SYSTEM         SCCP is not available

Alarm Level: Critical

Recovery

  1. Use rept-stat-sccp command to determine the status of the SCCP subsystem.
    This command also identifies which TSM/DSM cards are OOS-MT. For example, enter:
    rept-stat-sccp
    Example of the output:
    RLGHNCXA03W 00-02-07 16:10:50 EST  EAGLE 35.0.0
    SCCP SUBSYSTEM REPORT IS-NR          Active     -----
    SCCP Cards Configured= 1  Cards IS-NR= 1  Capacity Threshold = 100%
    CARD   VERSION      PST        SST        AST       MSU USAGE  CPU USAGE
        ---------------------------------------------------------------------
    1212   021-001-000  IS-NR      Active     ALMINH       47%      32%
        ---------------------------------------------------------------------
    SCCP Service Average MSU Capacity = 47%    Average CPU Capacity = 32%
        Command Completed.
  2. Reinitialize any card(s) not in an IS-NR state using the init-card command.
  3. After the card(s) have been reloaded, use the rept-stat-sccp command to verify the SCCP subsystem has returned to full capacity.
  4. If any card(s) fail to return to IS-NR, reseat the card(s).
  5. If the card(s) still do not return to IS-NR, replace the card(s).
    Refer to the Maintenance Manual, Appendix A, Card Removal/Replacement Procedures.