0453 - Exceeded Service Error Threshold Lvl 2

This UAM is generated when the EAGLE 5 ISS detects SCCP or Application traffic failure rates greater than the defined level 2 Service Error Threshold.

Note:

UAM 527 is also expected when the errors exceed the threshold level (UAM 452/453). These alarms are auto-cleared when the error condition abates (below threshold level1 for UAM 452 and level 2 for UAM 453).

Example

RLGHNCXA21W 00-11-07 11:02:30 EST  EAGLE 35.0.0
*C  0014.0453 *C SCCP SYSTEM       Exceeded Service Error Threshold Lvl 2

Alarm Level: Critical

Recovery

1. Enter the following command to verify the database threshold:
   rtrv-th-alm
2. Enter the following command to verify the Fail Ratio of the service in question:
   rept-stat-sccp
3. Enter the following command up to three times to ensure all DSMs are accepting updates:
   rept-stat-db:display=all:db=mps
   • If the DSMs are accepting updates, proceed to the next step.
   • If the DSMs are not accepting the updates and they all stopped at the same level, inspect the respective EPAP or ELAP application attached to the EAGLE. Correct any issues on the EPAP or ELAP application.
4. Enter the following command to retrieve records from the active or standby Alarm and UIM logs generated by the Maintenance system:
   rtrv-log:type=xxx

   where: xxx=ALL, ALARM, or UIM.

   For more information on available parameters, refer to the Commands Manual.
5. For further assistance, contact My Oracle Support (MOS).