0391 - Card Not Responding Error

This message indicates an HMUX (High Speed Multiplexer)/HIPR (High-Speed IMT Packet Router) is not responding. This alarm is displayed when an HMUX/HIPR in a provisioned shelf card does not respond.

Example

station1234 00-11-30 16:28:08 EST  EAGLE 35.0.0
** 0012.0391 **  CARD 1109 HIPR Card not responding Error 

Alarm Level: Major

Recovery

1. Reset the HMUX/HIPR card in question by entering the command:
   init-mux:loc=xy09 (or loc=xy10)

   This command resets the card, but it does not take down the IMT bus on which the card resides; operation of the bus is unaffected by this command.

2. If the problem persists, then you should reseat the HMUX/HIPR card in question.
   Remember that this action will take down the IMT bus of the HMUX/HIPR card.
3. If the problem remains, the card must be replaced.
   Contact My Oracle Support (MOS).