| Oracle® Retail Store Inventory Operations Cloud Services Implementation Guide Release 19.0 F27117-01 |
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| Oracle® Retail Store Inventory Operations Cloud Services Implementation Guide Release 19.0 F27117-01 |
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Application Login Troubleshooting
RIB (Retail Integration Cloud Service / RICS) Troubleshooting
Bulk Data Integration/Data Seeding
Table 17-1 Application Login Troubleshooting
| # |
Error Category | Solution Hint |
|---|---|---|
|
1 |
Sys op user login issue |
1.Verity user exist in Oracle IDCS (Notes: a default admin user is also created in EICS database) 2. Verify user in IDCS has assigned following groups and roles: Groups: sim_admin_users sim_security_users sim_mps_users sim_batch_users sim_global_store_users sim_sysop_users App Roles: ADMINISTRATOR |
|
2 |
Customer Admin User login issue |
1. Verity user exist in Oracle IDCS (Notes: a default admin user is also created in EICS database) 2. Verify user in IDCS has assigned following groups and roles: Groups: sim_admin_users sim_security_users sim_mps_users sim_batch_users sim_global_store_users App Roles: ADMINISTRATOR |
|
3 |
Store user login failure |
See Oracle® Retail Enterprise Inventory Cloud Service Administration Guide - Security chapter for details. |
Table 17-2 Batch Troubleshooting
| # |
Error Category | Solution Hint |
|---|---|---|
|
1 |
Invalid file incoming directory |
Verify the file incoming directory entry exist in System Configuration table. The value can be viewed via EICS System Configuration screen. Filter by topic "batch" Verify the directory exist in the EICS application server in the location specified in the system configuration The above settings should be setup during EICS installation. If the values are not correct setup, please correct the values and ensure the file incoming directory in system configuration matches in actual physical path in the OS server. |
Table 17-4 RIB (RICS) Troubleshooting
| # |
Error Category | Solution Hint |
|---|---|---|
|
1 |
RIB injection user connection issue |
Verify user has been assigned following groups in IDCS sim_integration_users |
|
2 |
RIB publisher connection issue |
Verify the credentials of rib-user alias matches between in both EICS credential store and RIB-SIM. In RIB-SIM server, that the user need to be in ribAdminGroup. |
For additional details, please see Admin guide -Data seeding section.
Table 17-6 Bulk Data Integration/Data Seeding
| # |
Error Category | Solution Hint |
|---|---|---|
|
1 |
BDI SIM receiver and importer connection issue |
Followings are few things to check: Please make sure that the "sim.bdi" users with (sim_integration_users, sim_secure_users group) are set up in Oracle IDCS, this is the user that is used for installation bdi-process-flow-admin-deployment-env-info.json "SimAppJobAdminAppServer": { "jobAdminUiUrl":" <sim server url> /sim-mobile/internal/bdi", "jobAdminUiUserAlias":"simappJobAdminBaseUrlUserAlias", "jobAdminUiUser":"GET_FROM_WALLET", "jobAdminUiPassword":"GET_FROM_WALLET", } JobAdminUiUser: sim.bdi |
|
2 |
uploader to SIM failed on DB connection error |
1. Verify the correct SIM database user for BDI-SIM receiver and downloader are entered. For example sim01_bdi, the user is created as part of EICS database 2. Delete the cache and bounce the BDI related server if configuration values changed. 3. Verify the BDI process flow configuration simappJobAdminBaseUrl is correct: Notes: This is ECIS bdi REST service URL For example: (note: the url should not have trailing / at end of the url) <EICS App url>/sim-mobile/internal/bdi |
1. Oracle® Retail Store Inventory Operations Cloud Services Data Model residing on My Oracle Support
2. Oracle Retail Integration Cloud Service Integration Guide
3. Oracle Retail Enterprise Integration Overview Guide
4. Oracle Retail Bulk Data Integration Implementation Guide
