First Time Login

When a new user logs into the application for the first time with the user name and password provided by bank, there are certain tasks that he/she needs to fulfill before being able to access the online services of the bank. The tasks include accepting the terms and conditions of the bank, change of system generated password and setting up security questions (only if the bank administrator has set up security questions as a second factor authentication for any of the transactions).

Prerequisites:

The bank administrator has enabled the First time login steps for Retail users

You are here How to reach here:

Portal Page > Login

To log in to the application:

Open an internet browser to access the application.
Type the Oracle Banking Digital Experience URL in the Address bar, and press Enter.
The Portal page appears.
Click Login.
The Login screen appears.

Field Description

Field Name	Description
Username	Enter your login user name.
Password	Enter your login password.

In the Username field, enter your user name.
OR
Click icon to enter the user name using the virtual keyboard.
In the Password field, enter your password.
OR
Click icon to enter the password using the virtual keyboard.

Note: The characters typed in the Password field appear masked (••••••) for security reasons.

Click Login.
The First Time Login - Terms and Condition screen appears.

First Time Login - Terms and Condition

Read the terms and conditions.
Click Accept to accept the terms and conditions.
The Force Change Password screen appears

Note: The Force Change Password screen will only appear for users for whom the password is set by administrator and not for the users who have self-registered themselves.

Force Change Password

Field Description

Field Name	Description
Current Password	Enter your current password as received on your email address.
New Password	Enter a new password.
Re-enter Password	Re-enter the new password to confirm the same.

In the Current Password field, enter your current password as set by the bank.
OR
Click icon to enter the current password using the virtual keyboard.
In the New Password field, enter a new password.
OR
Click icon to enter a new password using the virtual keyboard.
In the Re-enter Password field, re-enter the new password.
OR
Click icon to re-enter the new password using the virtual keyboard.
Click Confirm. The success message appears.
The User is directed to the User Security Question Setup screen.

Note: Password Conditions get highlighted in green if the user’s password is meeting the Password Policy criteria and similarly in Red if the password is not as per the Password Policy maintained.

User Security Question Setup

Click Setup Now to setup security questions.
The Set Security Questions screen appears.
OR
Click Skip to skip this step.

Set Security Questions

Field Description

Field Name	Description
Security Question	Select a question to be assigned as a security question. The security questions will be numbered, e.g. Security Question 1, Security Question 2 and so on. The number of security questions and answers available will be dependent on the number configured by the bank administrator.
Answer	Specify an answer for the selected security question. The fields in which you can specify answers to selected security questions will be displayed below each security question and will be numbered, e.g. Answer 1, Answer 2 and so on.

Field Name

Description

Security Question

Select a question to be assigned as a security question.

The security questions will be numbered, e.g. Security Question 1, Security Question 2 and so on. The number of security questions and answers available will be dependent on the number configured by the bank administrator.

Answer

Specify an answer for the selected security question.

The fields in which you can specify answers to selected security questions will be displayed below each security question and will be numbered, e.g. Answer 1, Answer 2 and so on.

From the Security Question list, select the appropriate security question to be added in your security question set.
In the Answer field, enter an answer for the corresponding security question.
Click Save to save the security questions.
The user is directed to the Dashboard screen.
OR
Click Skip to skip this step.

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