Forgot Password

The login password is the password using which the user can log into the internet banking platform. The user cannot access his bank accounts without this password. The Forgot Password feature enables users to reset their login password.

The user is required to enter his User ID and Date of Birth. His identity is validated through the 2 factor authentication process, post which, the user can setup a new login password for channel access.

Pre-requisites

• The user must have valid login credentials to access the digital banking platform.
• The system administrator must have setup 2 factor authentication for Forgot Password.

Features Supported In the Application

• User Verification
• New Password Creation

How to reach here:

Portal > Forgot Password

To reset the password:

• In the Login page, click Forgot Password. The Forgot Password screen appears.

Forgot Password- User Verification

• In the Username field, enter your login username.
• In Date of birth field, enter your date of birth.
• Click Continue.
  OR
  Click Cancel to cancel the transaction.
• The verification screen appears. The user has to pass the 2factor authentication, before he can proceed.
  2 factor authentication (OTP/Security question/ Soft Token) will be as per the setup done by the system administrator.
  The Forgot Password screen appears.
  

Forgot Password - New Password Creation

• In the Password field, enter a new password.
  OR
  Click icon to enter a new password using the virtual keyboard.
  
• In the Re-enter Password field, re-enter the new password.
  OR
  Click icon to re-enter the new password using the virtual keyboard.
• Click Submit.
  OR
  Click Cancel to cancel the transaction.
• A message confirming the successful reset of the password appears. Click Login to log in to the application.

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