PAY TO FACEBOOK CONTACT

The Pay to Facebook Contact feature enables the user to initiate a payment to a Facebook friend by simply logging into Facebook and selecting the contact towards whom the payment is to be made. This feature eliminates the need to know the recipient’s account and bank details thus simplifying the payment process by a great deal.

After selecting the Pay to Contacts option under Payments, the user is required to select Facebook from the list of transfer options provided. The system will display a screen on which the user is required to enter his/her Facebook login credentials. Once successfully logged in, the user is displayed a list of contacts from which to choose. After selecting a contact, the user has to simply specify the payment details i.e. the amount and the source account and proceed to review and confirm the payment. Once the payment is confirmed, the system creates a link and posts it as a message on the Facebook Messenger of the contact to enable him/her to claim the amount by navigating to the bank site by clicking on the link.

A security code is displayed on the payment confirmation page, which the initiator of the payment is required to share with the Facebook contact so as to enable him/her to claim the amount paid.

Note:
1) The system will list only those Facebook contacts who have provided necessary permissions to Zigbank
2) The limits defined for P2P transfers will be utilized for payments made to Facebook contacts
3) On initiation of the payment, the source account of the initiator will get debited or hold will be placed on the account depending on the bank setup

Pre-Requisites

• The user should have a valid account with the bank which is enabled for online banking.
• The user should have an active account on Facebook.
• The beneficiary should also have a valid account on Facebook to claim the payment.

Initiation of payment to a Facebook contact

The steps involved in initiating a payment towards a Facebook contact are defined as follows.

To transfer money to a Facebook contact:

1. Launch the Zigbank mobile application. The Zigbank login page appears.
2. The user can login by entering the username and password or through an alternate login method, if defined.

3. In the Username field, enter the user ID.
4. In the Password field, enter the password. The dashboard screen appears.
   OR
   Enter the PIN/Pattern or scan your fingerprint to login based on the alternate login options provided. The dashboard screen appears.

5. Click Payments. The list of payment options appears.

6. Click Pay to Contacts. The Pay to Contacts screen appears.

7. From the Transfer Via list, select Facebook to transfer money to Facebook contact.
8. The Facebook login page appears. Log into your Facebook account with your Facebook credentials.

9. In the Email/ Phone field, enter the email ID or phone number associated with your Facebook account.
10. In the Password field, enter the password. The Facebook page appears and the user is prompted to provide the Zigbank application permission to access the user's Facebook contact details.

11. Click Continue . The screen listing down the user’s Facebook contacts appears.
    OR
    Click Cancel to cancel the transaction.

12. From the list of contacts displayed, select the contact towards whom you wish to initiate the funds transfer.
13. On selection of a contact from the displayed list, the screen on which you can enter the payment details appears.

14. Facebook is pre-selected as the option in the Transfer Via field.
15. In the Transfer To list, the Facebook contact as selected in the previous step is populated.
16. From the Currency list, select appropriate currency.
17. In the Amount field, enter the amount that needs to be transferred to the Facebook contact.
18. From the Transfer From list, select an account from which the payment needs to be made to the Facebook contact (beneficiary).
19. In the Note field, enter transaction remarks/comments for reference.
20. Click Transfer to initiate the payment.
    The Verify and Confirm screen appears.
    OR
    Click Cancel to cancel the transaction.

21. Click Confirm to confirm the payment.
    OR
    Click Cancel to cancel the transaction.
22. The success message along with the security code, which is required to be communicated to the Facebook contact, appears.

23. Click Go to Dashboard to navigate to the dashboard.
    OR
    Click More Payment Options to access other payment options.
    OR
    Click Share to share the link to the Facebook contact.

Note: The security code is generated by the system and displayed on the confirmation page. The user is required to share this code with the beneficiary i.e. the Facebook contact so that he/she can claim the amount transferred.

Claim Money – Payment sent to a Facebook contact

The Claim Money feature enables recipients of peer to peer transfers to claim funds transferred to them. The following are the modes through which the beneficiary i.e. Facebook Contact can arrive at the claim money page.

To claim money:

1. Click on the link received through Facebook Messenger.

OR

2. Select the Claim Money option available on the Menu on the Zigbank application page.

3. The Claim Money screen appears.

Note: The user i.e. the beneficiary will always be re-directed to the URL of the entity from which the sender initiated the payment. P2P payment initiated from one entity cannot be claimed in another entity.

4. In the Select Mode field, user selects the Facebook option.
   The Facebook login screen appears.

1. Select the desired option by which to log into your Facebook account.

2. Enter the Facebook Login Credentials.
3. Click Log In

4. Click Continue to proceed to the Claim Money screen.
   OR
   Click Cancel to cancel the transaction.

5. In the Security code field, enter the security code as provided by the initiator of the payment.
6. For the subsequent details on the Claim Money process, refer the Claim Money section in the Retail Peer to Peer Payments document.

FAQs

Can every Zigbank user initiate a payment to a Facebook contact?

Any Zigbank user who has an active Facebook account can initiate payments to their Facebook contacts provided the contact has given the required permissions to Zigbank on Facebook.

Why am I unable to see all my Facebook friends on the list?

Only those contacts who have provided permission to Zigbank will appear in your list of contacts.

Can I initiate a payment to multiple Facebook contacts in one go?

No. You can select only a single contact from the list as part of the payment transfer.

How will the beneficiary i.e. Facebook contact claim the payment initiated by the sender?

On initiation of a payment by the sender, the beneficiary will receive a private message via Facebook Messenger. This message will contain a link, by clicking on which, the beneficiary will be re-directed to the Zigbank Claim Money page. The beneficiary will need to enter the required information on this page and follow the steps displayed in order to claim the payment amount.