PUSH NOTIFICATIONS

Push notification is a way of propagating message to the user device(s) registered with the bank.

Through push notifications, user can be notified of any event/transactions that has occurred in the user account.

User will need to enable push notification setting on the device for Zigbank application for the bank to send push notifications. If the user does not wish to receive notifications through push messages then he can disable notifications through device settings.

User also has an option to subscribe for alerts with an additional option of ‘push notification’ as the delivery mode for specific transactions in the application. If the user does not wish to receive notifications through push message for specific event(s), then user can disable push notification against that event.

If the user has opted for push notifications, then the system will push a message on the user’s device and it will appear on the device as a banner/ pop-up message.

Pre-Requisites

• User has installed Zigbank mobile application on the device and opted for push notifications.
• For the set of subscribed alerts for which user does not wish to receive the notification through push message, user will need to disable push notification against those events so that bank does not push notifications to user’s device on occurrence of those events.
• Alert template has been maintained for delivery mode ‘Push Notification’

Push notifications on the device

On the mobile device, a notification as a banner or pop-up message appears which is sent by application on occurrence of the event in the system.

1. Launch Zigbank mobile application.
2. On launching the application for the first time, system asks for permission from the user whether to enable push notifications for Zigbank.
3. Click Allow if the user wishes the bank to push notification on mobile device.
   OR
   Click Don't Allow if the user does not want the bank to push notification on mobile device.
   

FAQs

Can the same mobile device be enrolled for multiple users for push notifications?

No, the same device cannot be enrolled for multiple users for push notifications. A push token is generated for a user + device combination and if there is already a push token registered for the device and another user re-installs application then the earlier token is invalidated and overridden.

Is it possible to have privacy/priority settings for push notifications i.e. not display the message content on lock screen?

Currently, this feature is not supported i.e. the message content will be shown to the user even if the device is locked.

Will an application upgrade/update require re-registration for push notification?

No, application upgrade/update will not need re-registration of push notification, the earlier registration holds good.

Is the delivery of push notification to the end user from the respective OS servers audited in OBDX?

There are logs available in the system about the delivery of the notification to the iOS or android server. The delivery of the notification to the end customer on the device from the respective servers (iOS and Android) is not available OBDX.

Does OBDX have in app messaging enabled to send message to customers like mandatory app update to latest version?

No, in app messaging capability for mandatory app updates is not supported.

How many maximum number of devices can be registered to get PUSH notifications for a particular user?

There is no restriction on the maximum number of devices that can be registered for PUSH notifications

If customer/admin de-registers the device for PUSH notifications from front end, how it can be re-enabled to get PUSH notifications back again?

User can reinstall the app. On reinstalling, user will be asked to enable push notification for that device and once the user logs in push token can be associated with the user.