New Debit Card

This feature enables customers to submit requests for new debit cards to be issued against their operating accounts. Customers can request for new debit cards to be issued against any of their current or savings accounts. While initiating the request for a new debit card, the customer must specify the reason for which a new card is being requested and also define the name to be embossed on the card. The customer must also specify where the new card has to be delivered.

This feature acts as a service request (SRClosedA Service Request is a user request for information or advice, or for a standard change.) and an SR number is generated when the customer submits the request. Customers can track their status by clicking the View All link provided in the Service Request widget available in the retail dashboard.

You are here How to reach here:

Toggle Menu > Accounts > Current and Savings > Debit Cards > Apply for New link
OR
Dashboard > My Accounts Widget > Current and Savings > Savings Account > More Options > Debit Cards > Apply for New link

Field Name

Description

Account Number

The account number in masked format.

Balance

Net balance in the selected account.

Specify Reason

The reason for which a new debit card is being applied.

The options can be:

  • New Card
  • Previous card was hotlisted
  • Previous card not working

Name on Card

The name to be embossed on the card.

Delivery Location

The customer is required to specify where the new card is to be delivered.

The options are:

  • Branch Near Me
  • My Address

This section appears if the customer selects My Address option in the Delivery Location field.

Select Address

The address at which the new card is to be delivered..

The options are:

  • Work
  • Residence
  • Postal

Address

The complete address of the primary account holder’s work place, residence or that defined as postal address will be displayed based on which option has been selected in the address selection field.

This section appears if the customer selects Branch Near Me option in the Delivery Location field.

City

The customer can filter branches based on city.

Branch Near Me

The customer can select a branch at which the new card is to be delivered. The names of all the branches in the city selected in the previous field will be displayed.

Branch Address

The complete address of the branch selected will be displayed once the customer selects a branch.

To apply for a new debit card:

  1. From the Account Number list, select the current or savings account number against which you want to apply for a new debit card.
  2. From the Specify Reason list, select the appropriate reason to apply for a new card.
  3. In the Name on Card field, enter the name to be embossed on the card.
  4. In the Delivery Location field, select the appropriate delivery mode.
  5. If you select the Branch Near Me option:
  6. From the Select City list, select the appropriate option.
  7. From the Select Branch list, select the appropriate option. The branch address appears.
  8. If you select the My Address option:
  9. From the Select Address list, select the appropriate delivery address.
  10. Click Submit.
  11. The Review screen appears. Verify the details and click Confirm.
    OR
    Click Cancel to cancel the transaction.
  12. The success message along with the service request number appears.
  13. Click Go to Account Details to go to the Account Details screen.
    OR
    Click Go to Dashboard to go to the Dashboard screen.

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