DEBIT CARD RE-ISSUE

This feature enables the user to replace damage cards or stolen/ lost cards with new card by requesting for a replacement debit card which will have the same attributes as that of the debit card that is being blocked.

You are here How to reach here:

Toggle menu > Accounts > Current and Savings > Debit Cards > Manage Card link > Reissue Card
OR
Dashboard > My Accounts Widget > Current and Savings > Savings Account > More options > Debit Cards > Manage Card link > Reissue Card

Field Name

Description

Customer Name

Name of primary account holder.

Name on Card

The debit card holder’s name as embossed on the card.

Account Number

Account number in masked format.

Card Number

The card number in masked format.

Card Type

The debit card product name.

Valid Thru

The date on which the debit card expires.

Status

Status of the debit card.

The status can be:

  • Activated
  • Inactive
  • Blocked
  • Issued
  • Lost
  • Add-on-Request

Delivery Location

Select the location where the new card is to be delivered.

The options are:

  • My Address
  • Branch Near Me

This section appears if you select the My Address option under the Delivery Location field.

Select Address

The address at which the replacement card is to be delivered.

The options are:

  • Work
  • Residence
  • Postal

Address

The complete address of the primary account holder’s work place, residence or that defined as postal address will be displayed based on which option has been selected in the address selection field.

This section appears if you select the Branch Near Me option under the Delivery Location field.

City

The customer can filter branches based on city.

Branch Near Me

The customer can select a branch at which the new card is to be delivered. The names of all the branches in the city selected in the previous field will be displayed.

Branch Address

The complete address of the branch selected will be displayed once the customer selects a branch.

To re-issue debit card:

  1. From the Delivery Location list, select the option of choice.
  2. If you select the My Address option as delivery location:
  3. From the Select Address list, select the appropriate option. The complete address of the card holder’s residence, work or that defined as postal address will be displayed.
  4. If you select the Branch Near Me option as delivery location,
  5. From the City list, select the city where the branch is located.
  6. From the Branch Near Me list, select a branch at which the new card is to be delivered. The branch address based on selection is displayed.
  7. Click Submit.
    OR
    Click Back to navigate back to previous screen.
  8. The Review screen appears. Verify the details and click Confirm.
    OR
    Click Back to modify details if any.
    OR
    Click Cancel to cancel the transaction.
  1. The confirm screen is displayed with a message confirming that the request for debit card re-issue has been successfully submitted.
    The service request number also appears on this screen.
  2. Click Go to Account Details to go to Account Details screen.
    OR
    Click Go to Dashboard to go to Dashboard screen.

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