Stop/ Unblock Cheque

Cheques are physical instruments used for the purpose of making payments. A customer might require to block a cheque payment in case the cheque has been lost or stolen. Hence it is critical to provide an option to stop such cheques so that they cannot be misused.

The Stop/ Unblock cheque feature enables a customer to stop a cheque that has been issued for making payment. In order to request for a cheque to be stopped, the customer will have to specify the account number from which the cheque has been issued as well as the cheque number and the reason for which the request is being raised. In addition to requesting for a stop cheque on a specific cheque, the customer can also request for a stop cheque to be performed on a cheque series by specifying the cheque range.

This feature also enables customers to request for a cheque or cheque range that has been stopped or blocked to be unblocked.

Both stop cheque as well as unblock cheque requests are online i.e. do not require manual intervention by a bank official and the specific cheque or cheque range is immediately stopped or unblocked based on the request raised.

You are here How to reach here:

Toggle menu > Accounts > Current and Savings > Stop /Unblock Cheque
OR
Dashboard > My Accounts Widget > Current and Savings > Savings Account > More options > Stop /Unblock Cheque

Field Name

Description

Account Number

Current and savings account number in masked format along with the account nickname.

For more information on Account Nickname, click here.

Balance

The balance in the account in the account currency.

Select Action

The action to be taken on the cheque or cheque range.

The options are:

  • Stop
  • Unblock

Specify Reason

The customer is required to specify the reason for which the request to stop or unblock a cheque or cheque range is being raised.

Give Cheque Details

The customer can specify whether action is to be taken on a specific cheque or a cheque range.

The options are:

  • Number
  • Range

Cheque Number

The cheque number that is to be stopped or unblocked.

Note: This field appears if you select the Number option in the Give Cheque Details field.

From

Start number of the cheque range to be blocked.

This field appears if you select the Range option in the Give Cheque Details field.

To

End number of the cheque range to be blocked.

This field appears if you select the Range option in the Give Cheque Details field.

To stop or unblock a cheque or cheque range:

  1. If this screen has been navigated to from the main dashboard then select an account from the Select Account Number field
  2. In the Select Action field, select the appropriate option.
  3. In the Specify Reason field, specify the reason for which stop/unblock request is being raised.
  4. In the Give Cheque Details field, select the appropriate option:
    1. If you select the Number option:
      1. In the Cheque Number field, enter the cheque number.
    2. If you select the Range option:
      1. In the From field, enter the cheque start number.
      2. In the To field, enter the cheque end number.
  5. Click Submit.
    OR
    Click Cancel to cancel the transaction.
    OR
    Click on the Back to Dashboard link to go back to Dashboard screen.
  6. The Review screen appears. Verify the details and click Confirm.
    OR
    Click Back to make changes if any.
    User is directed to Stop Unblock Cheque – screen with values in editable form.
    OR
    Click Cancel to cancel the transaction.
  7. The success message of stopping/ unblocking the cheque along with the service request number appears.
  8. Click Go to Account Details to go to Account Details screen.
    OR
    Click Go to Dashboard to go to the Dashboard screen.

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