Inactive Cards Details
All cards that have been cancelled, blocked or deactivated are displayed on the Inactive Cards page. Users should be able to track all cards that are inactive so as to identify if any action needs to be taken regarding the status of these cards. Through the Inactive Cards feature of the application, users can view details of all their credit cards that have been cancelled, blocked or deactivated
The following actions can be taken on cards that are inactive:
- Blocked Cards – The user can pay the outstanding amount due.
- Deactivated Cards – The user can raise a request to activate the card and also pay any outstanding amount due on the card.
- Cancelled Cards – No action can be taken on these cards.
Once a card has been activated, it will no longer be displayed under inactive cards and will be available on the credit cards dashboard under the section listing down all the active credit cards.
The details of cancelled cards will not be displayed. Instead, the user can only view the summary of any cards that have been cancelled.
How to reach here:
Dashboard > My Account Widget > Credit Cards > Inactive / Closed > More options > Credit Card
A credit card is a payment card issued to users (cardholders) as a method of payment. Details
To view inactive credit card details:
- Select the option Inactive/ Closed from the provided filter option on the credit cards widget.
- All the inactive credit cards held by the user appear.
- Click on a specific credit card record in order to view details of that card.
Inactive Card Details
Field Description
|
Field Name |
Description |
|---|---|
|
Customer Name |
The card holders name as embossed on the card. |
|
Card Number |
The credit card number in masked format. |
|
Card Type |
The card type i.e. primary card or add-on card. |
|
Nickname |
The nickname of the card, if defined, is displayed Click |
|
Additional Information |
|
|
Validity From |
The start date of the credit card validity. |
|
Validity To |
The end date of the credit card validity. |
|
International Transactions |
The flag that indicates if international transactions are allowed on the card or not. The value can be either of the two:
|
|
Card Status |
Displays current status of the card, i.e. whether the card is active, inactive, hotlisted or cancelled. If the card is inactive, the user can select the option provided to activate the card. |
|
Billing This section is displayed only if the details being viewed are that of a Primary Credit Card. |
|
|
Total Amount Due |
The amount outstanding against the card as on last statement date. |
|
Billing Cycle |
The date on which billing statement is generated. |
|
Due Date |
The date before which either minimum due or full payment is to be made. |
|
Limits |
|
|
Available Cash |
Cash limit available for utilization. |
|
Total Cash |
Total amount of cash that can be withdrawn, usually a sub limit of the sanctioned credit limit. |
|
Available Credit |
Credit limit available for utilization. |
|
Total Credit |
Total sanctioned limit for credit purchases. |
|
Rewards |
|
|
Rewards Points |
The total reward points accumulated on the credit card. This field is disabled if details are being viewed of an Add-On card. |
, to add nickname , for more information on Account Nickname, refer- To redeem rewards points, click . The Activate Card popup screen appears.
OR
To activate a deactivated card, drag the Card Status toggle field to Active. -
The Activate Card popup screen appears.
Note:
The actions available on inactive cards are:
1) Inactive Card
Primary Card:Card Details, View Statement, Block/ Cancel card/ Replace card
Add OnAn additional card issued to the children or parents of the main card holder while sharing the limits. All the usage and charges are billed to the main cardholder. To the extent of card limit, it can be used by all. card: Card Details, View Statement, Block/ Cancel card/ Replace card
2) Hotlisted Cards
Primary Card:Card Details, View Statement
Add On card: Card Details
3) Cancelled Cards
Primary Card:Card Details, View Statement
Add On card: Card Details