Request PIN

The Request PINClosedPersonal identification number (PIN) is a secret number given to an account holder to be used when they put their credit card or cash card into an automatic teller machine (ATM). If the number they use is correct they will be allowed to access their account. feature enables a user to request for a new PIN for a credit card. The application supports new PIN requests for both primary as well as for Add-On cards.

While applying for a new PIN request, the user can specify where the new PIN is to be delivered. The user can opt for the PIN to be delivered at his residence, his work place, postal address or can even select a branch at which the PIN is to be delivered.

You are here How to reach here:

Toggle menu > Credit Cards > Request PIN
OR
Dashboard > My Accounts Widget > Credit Cards > More options > Request PIN

Field Name

Description

Card Number

The selected credit card for which a PIN is being requested is displayed.

Delivery Location

The user can identify where the PIN is to be delivered.

The options are:

  • My Address
  • Branch Near Me

The following fields will be enabled if the My Address option in the Delivery Location field is selected.

Select Address

Address where the PIN has to be delivered.

The options are:

  • Residence
  • Work
  • Postal

Based on the selected option, the user's address details corresponding to the selected address as maintained are displayed.

The following fields will be enabled if the Branch Near Me option in the Delivery Location field is selected.

City

The user can filter branches based on the city in which they are located.

Branch Near Me

Branch name where the PIN has to be delivered.

Branch Address

The address of the branch selected is displayed on the screen.

To request PIN for the credit card:

  1. In the Delivery Location field, select the appropriate option.
  2. If you select the My Address option:
  3. From the Select Address list, select the appropriate option.
    Based on the option selected, the complete home/ work/ postal address of the user as maintained by the bank is displayed.
  4. If you select the Branch Near Me option as delivery preference:
  5. From the City list, select the desired city.
  6. From the Branch list, select the desired branch.
    The complete address of selected branch appears.
  1. Click Submit.
  2. The Review screen appears. Verify the details, and click Confirm.
    OR
    Click Back to go back to the previous screen.
    OR
    Click Cancel to cancel the transaction.
  3. The success message appears, along with the service request number.
  4. Click Go to Dashboard to go to the Dashboard screen.
    OR
    Click Go to Account Details to visit the accounts page.

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