NOMINATIONS

Nominations enables retail users to appoint nominees to their accounts (each account can be appointed a single nominee only), who will be entitled to receive the amount in the bank account upon the death of the account holder.

The application provides the options to add a new nominee to the user’s singly held Current and Savings, Term Deposit or Recurring Deposit account so that the nominee can claim funds in case of any death event.

The user can view or edit the existing nominee details of all his Current and Savings account, Term Deposit or Recurring Deposit accounts. The user also has an option to delete the nominee, from any of his accounts in case of any issues or disputes.

Pre-Requisites

• Transaction access is provided to the retail user

Features supported in the application

• Add Nominee
• View Nominee
• Edit Nominee
• Delete Nominee

Features applicable for single and joint account holder

Account Holder	View	Add	Edit	Delete
Single	a	a	a	a
Joint	a	Ñ	Ñ	Ñ

Workflow

How to reach here:

Toggle Menu > Accounts > Nominations > Current and Savings/ Term Deposits/ Recurring Deposits

To manage nominees:

• All the accounts of the user are listed down on the Nominations landing screen. Each account record displays the account number, primary account holder’s name, the holding pattern of the account and a value that identifies whether a nominee has been appointed to the account or not (Registered/Not Registered).

• Under the Action column, select and click the Add link against the account for which you want to add a nominee.
  OR
  Select and click the View link against the account whose nominee details you want to view.
  OR
  Select and click the View/ Edit link against the account whose nominee details you want to view, edit and delete.
  OR
  Select and click the Know More link against the account to view the information to add nominees for joint account.

Note: The Add link appears against those accounts for which no nominee has been added. The View and View/ Edit links appear against the accounts for which nominees have already been added.

Add Nominee

Using this option, you can add a nominee. Following two options are present to add a nominee.

• Add New Nominee: This option enables the user to add a new nominee by entering –nominee’s name and other details like date of birth, relationship, country state and address.
• Replicate existing nominee: This option enables the user to replicate a nominee by selecting an already added nominee from his existing CASA, FD or RD, so that the nominee details are pre-populated, and the user need not have to enter the entire nominee details.

Add Nominee - Add New

To add a new nominee:

• In the Nominations screen, click the Add link against the account for which you want to add a new nominee.
  The Add Nominee screen with the options, Add New Nominee and Replicate Existing Nominee appears.
• If you select Add New option, the Add Nominee - Add New screen appears.

Add Nominee - Add New

• In the Nominee Name field, enter the name of the nominee.
• From the Nominee Date of Birth list, select the date of birth of the nominee.
• From the Relationship list, select the relationship of the nominee with the bank account holder.
• In the Address field, enter the address of nominee.
• From the Country list, select the country in which the nominee resides.
• In the State field, enter the name of the state in which the nominee resides.
• In the City field, enter the name of the city in which the nominee resides.
• In the Zip field, enter the zip code of the nominee’s address.
• If nominee is a minor below 18 years:
• In the Name field, enter the name of the guardian.
• In the Address field, enter the address of the guardian.
• From the Country list, select the country in which the guardian resides.
• In the State field, enter the name of the state in which the guardian resides.
• In the City field, enter the name of the city in which the guardian resides.
• In the Zip field, enter the zip code of the guardian’s address.
• Click Create.
  OR
  Click Cancel to cancel the transaction.
  OR
  Click Back to navigate to the previous page.
  
• The Review screen appears. Verify the details, and click Confirm.
  OR
  Click Cancel to cancel the transaction.
  OR
  Click Back to navigate to the previous page.
• The Verification screen appears. The user has to pass the 2factor authentication, before he can proceed. 2 factor authentication (OTP/Security question/Soft Token) will be as per the setup done by system administrator.
• The success message appears.
  Click Go to Dashboard, to navigate to the dashboard.
  OR
  Click Add another nominee to add another nominee.

Add Nominee - Replicate Existing Nominee

To add a nominee from the existing nominee list:

• In the Nominations screen, click the Add link against the account for which you want to add a new nominee.
  The Add Nominee screen with options, Add New Nominee and Replicate Existing Nominee appears.
• If you select Replicate Existing Nominee option, the Add Nominee - Replicate Existing Nominee screen appears.

• Select a nominee record that you want to add as a nominee and click Ok.
  The Add Nominee screen with pre-populated nominee details of the selected nominee appears.
  
• Click Create.
  
  OR
  
  Click Cancel to cancel the transaction.
  
  OR
  
  Click Back to navigate to the previous page.
  
  
• The Review screen appears. Verify the details, and click Confirm.
  
  OR
  
  Click Cancel to cancel the transaction.
  
  OR
  
  Click Back to navigate to the previous page.
• The Verification screen appears. The user has to pass the 2factor authentication, before he can proceed. 2 factor authentication (OTP/Security question/Soft Token) will be as per the setup done by system administrator
• The success message appears.
  Click Go to Dashboard, to navigate to the dashboard.
  OR
  Click Add another nominee to add another nominee.

View Nominee

This option enables the user to view the existing nominee details of all his CASACurrent Account or Savings Accounts are operative accounts through which account holders perform day to day operations such as deposits and withdrawal of money./ Term Deposit/ Recurring Deposit accounts.

To view the details of a nominee:

1. In the Manage Nominee screen, click the View or View / Edit link against the account for which you want to view the nominee.
   The View Nominee screen appears.

• Click Edit to update the nominee details. The Edit Nominee screen appears.
  OR
  Click to delete the nominee.
  OR
  Click Cancel to cancel the transaction and to navigate to the dashboard.
  OR
  Click Back to go back to previous screen.

• Note: The Edit option is displayed only if the action selected was View/Edit. This option will not be provided if the action selected was View.

Edit Nominee

The user can edit the details of a nominee assigned to any of his CASA / Term Deposit/ Recurring Deposit accounts.

To edit the nominee details:

1. In the Manage Nominee screen, click the View / Edit link against the account for which you want to edit the nominee.
   The View Nominee screen appears.
2. Click Edit to update the details. The Edit Nominee screen appears.
   OR
   Click Cancel to cancel the transaction and to navigate to the dashboard.
   OR
   Click Back to go back to previous screen.

3. In the Nominee Name field, edit the name of the nominee, if required.
4. From the Nominee Date of Birth list, edit the date of birth of the nominee, if required.
5. From the Relationship list, edit the relationship of the nominee with the bank account holder, if required.
6. In the Address field, edit the address of the nominee, if required.
7. From the Country list, edit the country of the nominee, if required.
8. In the State, City and Zip fields, edit the required details.
9. If the nominee is a minor below 18 years:
1. In the Name field, edit the name of the nominee's guardian, if required.
2. In the Address field, edit the address details of the nominee's guardian, if required.
3. From the Country list, edit the country of the nominee's guardian, if required.
4. In the State,City and Zip field, edit the details, if required.
10. Click Save to save the changes made.
    
    OR
    
    Click Reset to clear the nominee’s details and to enter the new details.
    
    OR
    
    Click Cancel to cancel the operation and to navigate back to the Dashboard.
    
    OR
    
    Click Back to go back to the previous screen.
11. The Edit Nominee – Review screen appears. Verify the details, and click Confirm.
    OR
    Click Back to make changes if any.
    The Edit Nominee screen with values in editable form appears.
    OR
    Click Cancel to cancel the operation and to navigate back to the Dashboard.
12. The success message appears along with the transaction reference number and nominee details.
    Click Go to Dashboard, to navigate to the dashboard.
    OR
    Click Add another nominee to add another nominee.

Delete Nominee

To delete a nominee:

1. In the Manage Nominee screen, click the View / Edit link against the account for which you want to delete the nominee.
   The View Nominee screen appears.
2. Click . The Delete Nominee message box with a message prompting the user to confirm the deletion appears.

• Click Yes to proceed with the deletion request.
  OR
  Click No to cancel the deletion process.
• The Verification screen appears. The user has to pass the 2factor authentication, before he can proceed. 2 factor authentication (OTP/Security question/Soft Token) will be as per the setup done by system administrator. The success message of deletion appears along with the transaction reference number and nominee details.
  Click Go to Dashboard, to navigate to the dashboard.
  OR
  Click Go to Manage Nominee to navigate back to the Nominations page.

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