Manage Payees

The online banking application enables users to register and maintain payees towards whom payments are to be made frequently or on a regular basis. Payee maintenance is beneficial to users as, it spares the user the effort and time spent to fill out the payee information every time a payment is to be initiated towards the payee’s account.

The ‘Manage Payee’ feature not only enables users to register payees, but also enables them to add accounts to a registered payee and view and edit or delete the accounts of existing payees. Additionally, the user can also initiate a payment from this screen by selecting the option ‘Pay’ against a specific account of a payee.

Payees can be created and maintained for the following types of transfers:

• Bank Account Transfers
• Internal Bank Account
• Domestic Bank Account
• International Bank Account
• Demand Drafts
• Domestic Bank Account
• International Bank Account

Pre-Requisites

• Transaction access is provided to the retail user
• Cooling period is defined

Features Supported in the Application

• Create Payee
• View Payee
• Edit Payee
• Delete Payee
• Initiate payment towards a Payee

Workflow

How to reach here:

Dashboard > Payments Widget > Manage Payees & Billers

OR

Toggle Menu > Payments > Manage Payees & Billers
OR

Dashboard > Payments Menu > Manage Payees & Billers

Payee Summary

The summarized views of all the Payees maintained by the user are listed on Payee Summary screen. The user is able to search for a specific payee by entering the payee name in the provided search field. The user is able to expand any payee record in order to view the accounts associated with that payee. Subsequently the user is able to view further details of the account associated with the payee and is also able to edit or delete the specific account. The user is also provided with the option to add a new bank account or demand draft to be associated with the payee.

To manage payees:

• In the Manage Whom field, select the Payee option.
  All the registered payees are listed down by their names defined at the time of payee creation.
  

• From the Payee List, select and click on the payee whose details you want to view.
  OR
  Click to search for a specific payee whose details you want to view.
  The specific payee record appears
  OR
  Click Add New Payee to create a new payee.

• Click against a specific account associated with specific payee and then click View/ Edit.
  The View/ Edit Payee screen appears.
  OR
  Click Pay to transfer funds/ issue demand draft.
  OR
  Click Delete to delete the payee.
  OR
  Click Add New Account or Add New Demand Draft to add new account type or demand draft type of payee.
  OR
  Click Back to Dashboard to navigate back to the dashboard.
  

View Payee Details

The user is able to view details of the account associated with the payee by selecting the option ‘View/ Edit’ provided against each account record displayed on expansion of a payee record.

To view payee details:

• From the Payee List, select and click on the expand option provided against the payee whose details you want to view.
  OR
  Click to search and select for a specific payee whose details you want to view.
  A card displaying Payee Name, Payee Type and links to add a new account or new demand draft to the payee appears.
  
• Click and then click the View/ Editoption. The View/ Edit Payee screen appears.
  

• Click Pay to transfer funds to the bank account or to issue demand draft depending on the account type maintained.
  OR
  Click the (edit option) against the Daily Limit field to edit the daily transaction limit.
  The Daily Limit field appears in editable mode.
  OR
  Click the (edit option) against the Monthly Limit field to edit the monthly transaction limit.
  The Monthly Limit field appears in editable mode.
  OR
  Click Back to close the pop up and to return to the payee summary screen.
  Click Remove Limits to delete the set limits assigned to the specific payee account. This option appears only if limits (either daily or monthly) are assigned to the account.
  The Remove Limits pop-up appears.
  Select the limit you wish to delete and click OK. A message stating that the selected limit has been removed successfully appears.

Edit Payees(Account Limits)

The user is provided with the facility to assign limits to each account of the payee. By way of assigning limits, the user is able to define the maximum daily and/or the maximum monthly limits that are to be applicable to an account of the payee. Alternately the user can also edit or remove these limits, once assigned.

To edit the payee account limits:

• From the Payee List, select and click on the expand option provided against the payee whose account limits you want to edit.
  OR
  Click to search for a specific payee whose account limits you want to edit.
  A card displaying Payee Name, Payee Type and links to add a new account or new demand draft to the payee appears.
  
• Click and then click View/ Editoption. The View/ Edit Payee screen appears.
  

• Click the icon (edit option) against the Daily Limit field to edit the daily transaction limit.
  The Daily Limit field appears in editable mode.
  OR
  Click the icon (edit option) against the Monthly Limit field to edit the monthly transaction limit.
  The Monthly Limit field appears in editable mode.
  
• Edit/ enter limits against the daily/ monthly limits field as the case may be.
  OR
  Click Remove Limits to delete the set limits assigned to the specific payee account. This option appears only if limits (either daily or monthly) are assigned to the account.
  The Remove Limits pop-up appears.
  Select the limit you wish to delete and click OK. A message stating that the selected limit has been removed successfully appears.
• Click against the Daily Limit / Monthly Limit field to save the changes made.
  A message stating that the limits have been set appears.
  OR
  Click to cancel the editing.
  OR
  Click Pay to transfer funds/ issue demand draft.
  OR
  Click Remove Limits to delete the set limits. This option appears only if limits (either daily or monthly) are assigned to the account.
  The Remove Limits pop-up appears.
  Select the limit you wish to delete and click OK. A message stating that the selected limit has been removed successfully, appears.

Delete Payee Account/ Demand Draft

To delete a payee account or demand draft:

• From the Payee List, select and click on the expand option provided against the payee whose account you want to delete.
  OR
  Click to search for a specific and select the payee whose account you want to delete.
  A card displaying Payee Name, Payee Type and links to add a new account or new demand draft to the payee appears.
  
• Click and then click Delete. The Delete Payee pop up window appears with a warning message prompting the user to confirm the deletion.
  

• Click Proceed to proceed with the deletion request.
  OR
  Click Cancel to cancel the deletion process.
• The screen confirming payee deletion appears. The details of the account/draft deleted are also displayed on this screen.
  Click Go to Dashboard to navigate to the dashboard.
  OR
  Click More Payment Options to access other payment options.

Add New Payee

To add a new payee:

• In the Manage Payee screen, click the Add New Payee link.
  The Add New Payee pop up window appears with the options to choose the type of account that is to be assigned to the payee being created.
• Select the option Bank Account to add a payee having a bank account. For more information on Add Payee - Bank Account, click here.
  OR
• Select the option Demand Draft to add details of a demand draft to be issued to a payee.
  For more information on Add Payee - Demand Draft, click here.

FAQs

Can I delete payees towards whom I no longer need to make payments?

You can delete individual accounts or demand drafts of a payee towards whom you no longer wish to make payments. If the payee has a single account or demand draft assigned, the payee record is also deleted. However, if the payee whose account or demand draft details you delete also has other accounts or demand drafts assigned, these accounts or demand draft details will not be impacted by the deletion of any other account or demand draft.

Can I edit the payee name or account details of the payee once a payee has been created?

No. You can only edit or remove the limits i.e. the daily or monthly limits assigned to the account or demand draft of the payee.

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