WORKING WINDOW

A transaction working window is the period in a day, when a transaction can be initiated, approved and processed. This is essentially like business hours, for a transaction. It is a time window within which electronic payments, such as domestic transfers, international transfers etc., must be submitted for an entry in the system so that the transaction is processed with same value date.

A working window is maintained, by the System AdministratorAdministrator is a set of individuals that administer the applicant/Affiliate entity. For example, Accountants, Authorized Signatories for organizations, Power of Attorney for individuals. for each transaction for which the value date is applicable for processing. In order to enable such transactions on channel, it is mandatory to define the working window for all the days of a week as day 0 maintenance. By doing this maintenance, user defines the channel working window for each day of the week for a specific transaction. Further, administrator can also define the processing pattern if the transaction is initiated by customers after the window is closed. Transactions, that are initiated or approved outside of the working window, are either processed on the next value date or rejected. Transaction working window can also be maintained for specific date which will be considered as exceptional working window, e.g. maintenance for specific public holiday. Working window set for an exception, overrides the normal working window.

Administrator can set up two different weekly and exceptional working windows for a specific transaction for different user types (Retail and Corporate User).

Pre-Requisites

• Transaction access is provided to System Administrator
• Approval rule set up for System Administrator to perform the actions

Workflow

Features Supported In Application

The following options are available as part of this maintenance:

• Create a Transaction Working Window and an Exception for a particular date for all seven days
• Search and View Transaction working windows and Exceptions already maintained
• Delete or Edit transaction working windows / Exceptions maintained

How to reach here:

Administration Dashboard > Controls and Monitoring > Working Window

Transaction Working Window - Search

This function allows the System Administrator to search the working windows which are already maintained. The search is available on the basis of specific date, transaction and user type.

The screen is broadly divided into:

• Normal Window
• Exception Window

To search the working windows:

1. Select the working window.
2. If you select Normal Window tab,
1. Enter the search criteria like Transaction, Effective Date, or User Type.
2. Click Search, displays results based on search criteria.
   OR
   Click Clear to clear the search parameters.
   OR
   Click Cancel to cancel the transaction.

Search Normal Window

3. View the working window - Current Working Window and Future working window (if any), with the effective date. This is split day wise. Go through the working window time for each day and also how processing is set-up, outside the working window.
4. Click Edit to edit the maintenance.
   OR
   Click Delete to delete the maintenance.

If you select Exception Window tab,

Search Exception Window

5. Click the Exception Date field to launch the Detailed View screen.

6. Click Edit to edit the maintenance.
   OR
   Click Delete to delete the maintenance.
   OR
   Click Back to navigate to the previous screen.
   OR
   Click Cancel to cancel the transaction.

Transaction Working Window - Create

System Administrator can create new transaction working window maintenance for the selected transaction. Working window can be set as ‘Normal’ working window (for all days of the week) and ‘Exception Window’ .

To create normal window:

1. Select the working window.
2. If you select Normal Window tab,
1. Click Create.

2. From the Effective Date list, select the start date of the transaction working window.
3. From the Window Type, select the appropriate option.
4. If you select the Window Type as Limited Time, from the From Time / To Time list select the start and end time of the transaction working window.
5. In the Other Details section, from the Treatment Outside Normal Window field, select the appropriate option.
3. Click Save to create the transaction working window.
   OR
   Click Back to navigate to the previous screen.
   OR
   Click Cancel to cancel the transaction.
4. The Review screen is displayed. Verify the details, and click Confirm.
   OR
   Click Edit to modify details if any.
   OR
   Click Cancel to cancel the transaction.
5. The success message is displayed along with the transaction reference number. Click OK to complete the transaction.

To create Exception window:

1. Select the working window.
2. If you select Exception Window tab,
1. Click Create.

2. From the Exception Date list, select the start date of the working window - exception.
3. From the Window Type, select the appropriate option.
4. If you select the Window Type as Limited Time, from the From Time / To Time list select the start and end time of the working window - exception.
3. Click Save to create the transaction working window.
   OR
   Click Back to navigate to the previous screen.
   OR
   Click Cancel to close the exception creation process.
4. The Review screen is displayed. Verify the details, and click Confirm.
   OR
   Click Edit to modify details if any.
   OR
   Click Cancel to cancel the transaction.
5. The success message is displayed along with the transaction reference number. Click OK to complete the transaction.

Transaction Working Window - Edit

System Administrator can modify existing working window maintenance. In case of normal working window, edit is allowed only if the effective date is a future date. In case of exception working window, future window can be edited current exceptional window can also be edited if the set time is less than the actual time.

To modify normal window:

1. Select the working window.
2. If you select Normal Window tab,
1. Enter the search criteria like Transaction, Effective Date, or User Type.
2. Click Search, displays results based on search criteria.
   OR
   Click Clear to clear the search parameters.
   OR
   Click Cancel to cancel the transaction.
3. Click Edit to edit the working window, from the Detailed View page.
   OR
   Click Delete to delete the maintenance.

4. View the effective date, from when the modified maintenance will be effective. Modify if required.
5. The user can view the days of the week – from Monday through Sunday with a drop-down of three values against each day( Open all Day, Closed all day, Limited Time)

Note: For open all day and closed all day options, system defaults from and to time values of– 00:00 and 23:59 hours, for the former and 00:00 hours, for the latter. For the limited time option, specify from and to time, to define the transaction working window.

6. View the preferred processing, when transaction is initiated or approved outside of the working window.
   Either Process on Next Value Date or Reject Transaction Modify if required.
3. Click Save to create the transaction working window.
   
   OR
   
   Click Back to navigate to the previous screen.
   
   OR
   
   Click Cancel to close the exception creation process.
4. The Review screen is displayed. Verify the details, and click Confirm.
   OR
   Click Edit to modify details if any.
   OR
   Click Cancel to cancel the transaction.
5. The success message is displayed along with the transaction reference number. Click OK to complete the transaction.

To modify exception window:

1. Select the working window.
2. If you select Exception Window tab,
1. Enter the search criteria like Transaction, Effective Date, or User Type.
2. Click Search, displays results based on search criteria.
   OR
   Click Clear to clear the search parameters.
   OR
   Click Cancel to cancel the transaction.
3. Click Edit to edit the working window - exception, from the Detailed View page.
   OR
   Click Delete to delete the maintenance.

3. Update the required details.
4. Click Save to create the transaction working window.
   OR
   Click Back to navigate to the previous screen.
   OR
   Click Cancel to cancel the transaction.
5. The Review screen is displayed. Verify the details, and click Confirm.
   OR
   Click Edit to modify details if any.
   OR
   Click Cancel to cancel the transaction.
6. The success message is displayed along with the transaction reference number. Click OK to complete the transaction.

Transaction Working Window - Delete

System Administrator can delete existing working window maintenance. User is allowed to delete future dated maintenances.

To delete normal window:

1. Select the working window.
2. If you select Normal Window tab,
1. Enter the search criteria like Transaction, Effective Date, or User Type.
2. Click Search, displays results based on search criteria.
   OR
   Click Clear to clear the search parameters.
   OR
   Click Cancel to cancel the transaction.
3. Click Edit to edit the working window, from the Detailed View page.
   OR
   Click Delete to delete the working window, from the Detailed View page.

To delete exception window:

1. Select the working window.
2. If you select exception Window tab,
1. Enter the search criteria like Transaction, Effective Date, or User Type.
2. Click Search, displays results based on search criteria.
   OR
   Click Clear to clear the search parameters.
   OR
   Click Cancel to cancel the transaction.
3. Click Edit to edit the working window, from the Detailed View page.
   OR
   Click Delete to delete the working window - exception, from the Detailed View page.

• The user can delete a future transaction working window or an exception with an effective date in the future.
• Navigate to the particular working window or the exception and click on Delete.
• The system displays a pop-up message with Confirm and Cancel buttons. On confirming deletion, system displays a transaction successful message, provides a reference number and the status of the maintenance (e.g. pending approval)
• If the user chooses to cancel the transaction, he’s directed to the admin dashboard

FAQs

Can I set the transaction working window from the current date?

No, you cannot set the transaction working window date from current date. You can set that from future date.

If a particular day, have both a normal working window set, and an exception – which will take precedence?

Working window set for an exception, overrides the normal working window set.

If the normal working window for a transaction is set for Open all Day and an Exception is set as Closed all Day, will I be able to initiate transaction, on that day?

No, I will not be able to initiate the transaction on that day. The transaction will either have the next working day’s value date or be rejected.

Can I delete or edit current applicable normal working window?

No, current applicable normal working window cannot be edited or deleted. User can add a new window with future effective date.

Can I set ‘behavior of transaction outside working window’ for exceptional days?

No, behavior of transaction outside working window for exceptional date maintenance will remain same as normal window maintenance.

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