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Configuring Service Request Codes
Users with the CONFIGURE SERVICE REQUESTS or SERVICE REQUEST ADMINISTRATION permissions can configure Service Request codes. Select Configuration > Setup > Service Requests. The Service Requests screen appears.
Code. Select the Service Request code to search.
Property. Select the property to search.
Show Inactive. Select to search only inactive Service Request codes.
Code. The Service Request code.
Description. The description of the Service Request code.
Department. The department that is associated with the Service Request code.
Editable. Whether the Service Request code is editable.
Note: Service Request codes that have an active Request attached cannot be deleted. Service Request codes that are marked as permanent (Editable = N) can only be deleted by a user with the SERVICE REQUEST ADMINISTRATION permission.
Select the Copy button to propagate this code to other properties (when the OPP_MHOT Multi-property add-on license code is active).
Select the Priority button to configure the priority levels. The Service Request Priority Level screen appears.
Note: Priority Levels for Service Requests are global, so after they are set up in one property, all properties in the same schema have them. Also, if one property deletes or edits a Priority Level, it is deleted/edited everywhere in the same schema.
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