Using the Diagnosis and Repair Tool

Launching the Tool

Upon first launch of the tool, whether from the menu or from the toolbar button, copy the generated PIN from the popup Log screen and paste it into the OHDR Login screen. Alternatively, you can note the PIN and type it into the OHDR Login screen.

 

Diagnosis and Repair Tool Navigation

The Home screen consists of dropdown menus and submenus.

 

To Select a Diagnosis Area

1. Navigate to the main area by selecting from the first dropdown, and then navigate to and select the desired submenu, and then click Go.
2. Note that some submenus also have additional submenus and/or popup screens requiring additional information for the analysis.

 

To Change the Diagnosis Area (to back out of an area)

• To change a main area or back out to the Home area, click Home in the area path.
• To only change a submenu, select a new submenu from the dropdown list.

 

Running a Diagnosis or Repair

To run a diagnosis, select the diagnosis area and submenu area(s), and then click Go.

The tool reviews the area and returns a diagnostic analysis, showing the tests performed, the status, and a corresponding solution.

Options to download the report in PDF format or to create a service request with the support team are available below the diagnostic analysis.

 

Diagnostic Example for Printing Issues

Click Report at the bottom of the analysis to download an OPERA Diagnosis & Repair Utility Analysis Summary to capture the diagnosis output in a Report format.

 

 

Sample Diagnostic PDF Report

 

 

SR Creation

With the Diagnosis and Repair Tool Create SR option you can easily create a Service Request (SR) with our Support team.

• The fields Product, Category, Summary, Affect Version/s, and Description auto-populate.
• The other fields are required and must be completed before you can submit the form.
• The Create SR button generates the diagnostic report and log file and attaches them to the Service Request.

 

Create SR Sample Form

 

Note: The file attachment ohdr_report_biXXXXXXX.pdf is the OPERA Diagnosis & Repair Utility Analysis Summary Report attached automatically to the SR when created from within the OPERA Diagnosis & Repair Utility.

 

You can view the newly created SR in the Customer Portal.

 

Sample of the Customer Portal Service Request (SR) search.