This chapter contains the following section:
This section contains the following topics:
The following is an exhaustive list of events that can take place during the life-cycle of Collection module.
Event Code |
Description |
New Version? |
|
1 |
CQAS |
Collection Queue Assignment |
Y |
2 |
CASG |
Collection Agent Assignment |
Y |
3 |
CNIB |
Interaction Booking |
N |
4 |
CNAP |
Interaction Approval |
N |
5 |
CNRJ |
Interaction Rejection |
N |
6 |
CNEX |
Interaction Execution |
N |
7 |
CNMS |
Interaction Reminder Message |
N |
8 |
BFEE |
Broken promise Penalty Charge. |
N |
9 |
RFEE |
Reversal of Broken Promise Fee |
N |
10 |
CAMD |
Collection amendment |
Y |
11 |
CIAM |
Collection Interaction Amendment |
N |
12 |
CLOS |
Collection Closure |
N |
13 |
CLST |
Collection State Change |
N |
14 |
INIT |
Collection Initiation |
Y |
The following advice is available for Collection Module. The advice is sent only to the customer. There will not be any advices for the collection Agent except when he holds an account with the bank.
Sr. No. |
Message Type |
Description |
1 |
COLL_REMINDER |
Collection Reminder Message |
The following Advice tags are provided for the above message.
Sr. No. |
Advice Tags |
Description |
Message Type |
1 |
_COLL-AGENT-ID_ |
The Collection Agent Id |
COLL_REMINDER |
2 |
_COLL-AGENT-NAME_ |
Collection Agent Name |
COLL_REMINDER |
3 |
_CUST-ID_ |
Customer ID |
COLL_REMINDER |
4 |
_ACTION-CODE_ |
Follow-up Mode Description |
COLL_REMINDER |
5 |
_ASSET-REF_ |
Asset Reference number. |
COLL_REMINDER |
6 |
_ASSET-CCY_ |
Asset Currency |
COLL_REMINDER |
7 |
_INTERACTION-REFERENCE_ |
Interaction Reference Generated by the system. Will be null if the message is not linked to an existing interaction. |
COLL_REMINDER |
8 |
_INTERACTION-PLACE_ |
Interaction place as captured in the system. Will be null if the message is not linked to an existing interaction. |
COLL_REMINDER |
9 |
_INTERACTION-TIME_ |
Interaction time. Will be null if the message is not linked to an existing interaction. |
COLL_REMINDER |
10 |
_INTERACTION-COMMENTS_ |
Interaction Comments. Will be null if the message is not linked to an existing interaction. |
COLL_REMINDER |
11 |
_INTERACTION-DATE_ |
Interaction Date. Will be null if the message is not linked to an existing interaction. |
COLL_REMINDER |
12 |
_NEXT-ACTION-DATE_ |
Next Action Date. Will be null if the message is not linked to an existing interaction. |
COLL_REMINDER |
13 |
_ADDL-TXT_ |
The Additional text keyed in the diary message screen. |
COLL_REMINDER |
14 |
_PTP-AMOUNT_ |
Amount the Customer has promised to pay. Will be null if the message is not linked to an existing interaction. |
COLL_REMINDER |
15 |
_PTP-DATE_ |
Date by which the above amount will be paid. Will be null if the message is not linked to an existing interaction. |
COLL_REMINDER |
16 |
_TOTAL-PTP-AMT_ |
Total PTP amount |
COLL_REMINDER |
17 |
_ASSET-OUTSTANDING_ |
Total Amount outstanding for the Asset. |
COLL_REMINDER |
18 |
_COLLECTION-REF_ |
Collection Reference associated with this message. |
COLL_REMINDER |
19 |
_COLLECTION-STATE_ |
Collection State |
COLL_REMINDER |
20 |
_COLLECTION-Q_ |
Collection Queue. |
COLL_REMINDER |
21 |
_PTP-CHG_ |
PTP Charge calculated |
COLL_REMINDER |
The following is a list of process codes that are available to serve the reference number generation across various screens.
Process Code |
Purpose |
ZCAA |
Reference Number generated during Assignment/Re-assignment of Collection Agent |
ZINT |
For Customer Interaction recording, Interaction reference. |
ZCQC |
Queue Change reference Generation |
ZCBK |
Bulk reference used in the two queue screens. |