Oracle CRM On Demand Connected Mobile Sales Administration Guide > Using Oracle CRM On Demand Connected Mobile Sales >

Using the One-Tap Option

You can use the one-tap option in a Contacts List page or from an Account, Contact, Owner, or Lead field in any Detail page in Oracle CRM On Demand Connected Mobile Sales to:

• Send an email to the entity.
• Call the entity.
• Map the entity's address using the entity's primary address.
• Add or remove the entity from the Favorites list, as applicable.

To use the one-tap option from a Contacts List page

1. Navigate to the Contact List page.
2. Tap the one-tap icon for the contact of interest, that is, the circular icon with the contact's initials.

   NOTE:  What is displayed in the icon is based on the first field displayed on the Contact's list layout. For example, if the first field is First Name and the field value is "Anthony", then the display shows "A". If you have the account as the first field, and the icon is showing the account's initials when you touch the icon, the options are still based on the contact information.

3. Select one of the options that are presented.

To use the one-tap option from a Detail page

1. In any Detail page, tap the one-tap icon (the circular icon with the entity's initials) beside an Account, Contact, Owner or Lead field of interest.
2. Select one of the options that are presented.