Preface

Audience

This installation guide is intended for installers, programmers, technical support teams, product specialists, and others who are responsible for installing Oracle Hospitality Simphony release 18.2.

Customer Support

To contact Oracle Customer Support, access My Oracle Support at the following URL:

https://support.oracle.com

When contacting Customer Support, please provide the following:

  • Product version and program/module name

  • Functional and technical description of the problem (include business impact)

  • Detailed step-by-step instructions to re-create

  • Exact error message received and all associated log files

  • Screen shots of each step you take

Documentation

Once Simphony has been installed, for information about accessing the Simphony Enterprise Management Console (EMC) or when performing Simphony upgrades on existing systems, see the Oracle Hospitality Simphony Post-Installation or Upgrade Guide, specifically the EMC Access Security chapter.

Product documentation is available on the Oracle Help Center at https://docs.oracle.com/en/industries/food-beverage/pos.html.

Revision History

Date Description of Change

December 2018

  • Initial publication.

February 2019

  • Updated the applicable Simphony versions for upgrading in the Upgrading to the Simphony 18.2 Release section.

May 2019

  • Reorganized the entire document.

  • Added Getting Started topic on product release numbering.

  • Added the applicable Simphony versions for upgrading in the Upgrading to the Simphony 18.2 Release section.

May 2020

  • Edited the Creating a Certificate Signing Request topic.

December 2020

  • Updated Chapter 3: Simphony Installation - Added a Configuring Workstation Database Passwords in the EMC section.