Support for Redemption Authorization
Beginning with the Simphony 18.2.3 release, the iCare Command Module Interface supports Redemption Authorization. This function allows the POS user to validate one or more stored value cards (SVCs) on a guest check, similar to performing a credit card authorization.
To redeem funds for a previously authorized SVC, the user can highlight the appropriate authorization line in the check detail area and select Gift Card Redeem.
The Oracle Hospitality Simphony POS User Guide, specifically Chapter 6: Loyalty and Gift Cards, contains more information about this feature.
Support to Suppress ‘Enter Amount Due’ Prompt When Redeem Button is Selected for SVC Transaction
Beginning with the Simphony 18.2.3 release, for SVC transactions, you can select Tender/Media option 3 - Assume Paid in Full, and set the Text field of the Redeem button in the Page Design module to: RedeemAmountIsTotalDue, to suppress a prompt for entering the total Amount Due.
See the Oracle Hospitality Simphony Configuration Guide, specifically Creating Loyalty and Stored Value Buttons, for more information about Stored Value Cards.
Support for Account Number Prefixing and Padding
Beginning with the Simphony 18.2.6 release, Account Length and Account Prefix fields are now included in the driver configuration for both loyalty and stored value. This allows for easier manual entry of account numbers and is useful when all loyalty or stored value accounts follow the same card rule.
See the Oracle Hospitality Simphony Configuration Guide for more information about loyalty and stored driver configuration.
Support for Gift and Loyalty and SVC Command Module to Control Displaying or Printing SVC Transaction Results
Support was added for the Command Module to enable display and print options for stored value and loyalty transactions. Prior to the Simphony 18.2.6 release, these options were not working as expected. Access the EMC, select the Enterprise, property, or revenue center level, click the Configuration tab, under Sales, and then select Stored Value. From the Stored Value Configuration section, the following options now function as expected (for both Command Module and XProcessor users):
2 - Always Print (Loyalty or Stored Value) Results
3 - Never Display (Loyalty or Stored Value) Results
5 - Remove (Loyalty or Stored Value) Results Print Button
See Chapter 45: Loyalty and Gift Card Interfaces and Drivers in the Oracle Hospitality Simphony Configuration Guide, specifically the Setting Loyalty and Setting Stored Value Options topics for more information about configuring loyalty and stored value cards.
Select a Stored Value Card Program When Using Oracle Hospitality Gift and Loyalty
Balance Inquiries
A Balance inquiry shows the monetary value of each stored value and gift card program associated with the card.
Authorization
When a card linked to multiple programs is swiped at the workstation, users are prompted to select the program to be authorized (based on the balance inquiry results) before redeeming the specified amount.
Redemption
When a card with multiple programs is used for redemption, users are again prompted to select the program to have funds deducted for payment.
The ability to select from multiple gift card programs requires you to install Reporting and Analytics Patch 9.1.25 or higher.
Stored value and gift card programs are identified on message prompts by the Public Name configured in Oracle MICROS Gift and Loyalty (from Enterprise Back Office).
See the Oracle Hospitality Gift and Loyalty User Guide, specifically Chapter 6: Gift and Loyalty GPL Setup and Configuration (located in the Oracle Hospitality Enterprise Back Office Online Documentation Library) for information about gift and loyalty setup.
Support for the Gift and Loyalty Command Module to Print R&A Based Print Tokens on Receipts
Support was added for Gift and Loyalty Command Module users to print Reporting and Analytics (R&A) based POS print tokens on the POS receipt. Prior to Simphony release 18.2.6, this functionality was only present for gift and loyalty XProcessor users, and for RES customers using the SVC interface. This functionality allows gift and loyalty customers using XProcessor to migrate to the Command Module without losing their present functionality.
Custom messages are configured using the print tokens in the Gift and Loyalty POS configuration.
See the Oracle Hospitality Gift and Loyalty User Guide, specifically the Printing Chits and Receipts topic in Chapter 9: Configuration References (located in the Oracle Hospitality Enterprise Back Office Online Documentation Library), for more information about configuring custom messages to be printed on POS receipts.
Support for the Gift and Loyalty Command Module to Award the Discount Type “Use POS Preset Discount”
Support was added for the Gift and Loyalty Command Module users to award the discount type “Use POS Preset Discount”. Prior to Simphony release 18.2.6, this functionality was only present for gift and loyalty XProcessor users.
Awards can be configured to use a discount type defined in the Simphony EMC, and then configured in Gift and Loyalty POS Configuration underPoint Issue.
See the Oracle Hospitality Simphony Configuration Guide, specifically Chapter 13: Discounts, to learn more about configuring discounts in EMC, and the Oracle Hospitality Gift and Loyalty User Guide, specifically the Configuring Point-of-Sale Touchscreen Keys topic in Chapter 9: Configuration References (located in the Oracle Hospitality Enterprise Back Office Online Documentation Library), for information about configuring the discount key in R&A.
Parent topic: Features and Updates