Preface

Oracle Hospitality Simphony is a cloud-based Point-of-Sale (POS) solution that provides business management capabilities using a single tool with vast integration capabilities to property management systems, paperless kitchen display systems, credit card interfaces, and reporting applications.

Purpose

These Release Notes provide a brief overview of additions, enhancements, and corrections implemented in this software release. Their intent is informative, not instructional. Review Simphony's product documentation, including technical and application advisories for previous versions, for detailed information on installation, upgrade, configuration, and general use.

Audience

This document is intended for all users of Oracle Hospitality Simphony release 18.2.

Customer Support

To contact Oracle Customer Support, access My Oracle Support at the following URL:

https://support.oracle.com

When contacting Customer Support, please provide the following:

  • Product version and program/module name

  • Functional and technical description of the problem (include business impact)

  • Detailed step-by-step instructions to re-create

  • Exact error message received

  • Screen shots of each step you take

Documentation

Product documentation is available on the Oracle Help Center at http://docs.oracle.com/en/industries/food-beverage/.

Revision History

Date Description of Change

December 2018

Initial publication.

December 2018

Added the Android topic to the Features and Updates section.

February 2019

  • Updated the Support for Simphony Payment Interface (SPI) feature by adding quick chip information.

  • Updated the Resolved Issues section.

  • Updated the Supported POS Client Devices section, specifically the listing for supported Android versions for Simphony version 18.2.

April 2019

  • Added the Enterprise Cash Management (ECM) topic to the Features and Updates section.

  • Added the Simphony Web Portal (SWP) topic to the Features and Updates section.

May 2019

  • Added “Enterprise Edition” to SQL Server items to reflect accurate information in the System Requirements, Supported Systems, and Compatibility chapter.

  • Added SWP Android display issue to Known Issues section.

September 2019

Updated for CAL enhancements and Shell DB Clone feature

October 2019

Updated Simphony Web Portal (SWP) for required Effectivity Groups.

December 2019

  • Updated the Enterprise Management Console (EMC) topic in the Features and Updates section.

  • Added the Remote Printing topic to the Features and Updates section.

  • Added the Gift and Loyalty topic to the Features and Updates section.

  • Added the Logo Printing topic to the Features and Updates section.

  • Updated the Simphony Web Portal (SWP) topic in the Features and Updates section.

  • Updated the Taxes topic in the Features and Updates section.

  • Updated the Known Issues section in reference to Configuring Guest Check Numbers.

May 2020
Updated the following topics in the Features and Updates chapter for Simphony patch 18.2.5:

  • Client Application Loader (CAL)

  • Menu Items

  • Operations on the POS Workstation

  • Simphony Web Portal (SWP)

  • Taxes

July 2020

Removed content from System Requirements, Supported Systems, and Compatibility and replaced it with a reference to the Oracle Food and Beverage Compatibility Matrix.

August 2020

Updated the Gift and Loyalty topic in the Features and Updates chapter for Simphony patch 18.2.6.

October 2020
Updated the following topics in the Features and Updates chapter for Simphony patch 18.2.7:

  • Enterprise Cash Management (ECM)

  • Enterprise Management Console (EMC)

November 2020

Updated the Gift and Loyalty topic (specifically Select a Stored Value Card Program When Using Oracle Hospitality Gift and Loyalty) in the Features and Updates chapter.

December 2020

Added the Translations chapter.

March 2021

Added features and updates for patch 18.2.9. Reorganized features and updates for the base release and patches before 18.2.9.