You can perform these operations on closed guest checks if you have the appropriate privileges.
Table 3-3 Closed Check Operations
Operation | Description | Usage |
---|---|---|
Adjust Closed Check |
Change or add a tip, tender, or guest count without reopening the check. |
A guest check is accidently closed to Cash. The customer wants to pay the check with a VISA credit card. You change the tender from Cash to VISA without reopening the check. |
Reopen Closed Check |
Reopen the check and use as a regular guest check. You can add or remove tenders, menu items, discounts, service charges, and so on. |
After the guest check is closed, the customer decides that he will have that piece of pie for dessert after all. So you reopen the closed check, adds the pie, and then tender and close the check again. |
Reprint Closed Check |
Reprint the check for a closed transaction in the current or previous business dates. |
A customer asks for a copy of the check. |
Reprint Previous Closed Check |
Reprint a receipt for the last closed check. |
A customer asks for a copy of the receipt. |
Parent topic: POS Operations Management