Preface

Oracle MICROS Simphony is a cloud-based Point-of-Sale (POS) solution that provides business management capabilities using a single tool with vast integration capabilities to property management systems, paperless kitchen display systems, credit card interfaces, and reporting applications.

Purpose

This Configuration and User Guide provides instructions to set up the Kitchen Display System in Simphony release 18.2 and explains its daily use.

Audience

This document is intended for system administrators of Oracle MICROS Simphony release 18.2 and kitchen staff.

Customer Support

To contact Oracle Customer Support, access My Oracle Support at the following URL:

https://support.oracle.com

When contacting Customer Support, please provide the following:

  • Product version and program/module name

  • Functional and technical description of the problem (include business impact)

  • Detailed step-by-step instructions to re-create

  • Exact error message received and any associated log files

  • Screen shots of each step you take

Documentation

Oracle Food and Beverage product documentation is available on the Oracle Help Center at https://docs.oracle.com/cd/F10429_01/index.html.

Simphony eLearning

The Simphony Learning Subscription provides additional product knowledge through interactive training, guided video tours, and helpful knowledge checks. After exploring the documentation library, use your Oracle Single Sign On to check out the Simphony learning opportunities at Hospitality Learning Subscriptions.

Revision History

Date Description of Change

December 2018

Initial publication.

December 2018

Updated text regarding Dynamic Order Mode (DOM) in the Workstation Alerts for Unsuccessful Sending to Order Devices chapter.

January 2019

Removed redundant bullet point topics in the Basic KDS Configuration chapter.

September 2019

Updated screen capture for style 107 in KDS Chit Layout Styles.

June 2020

Removed KDS Reports chapter.

November 2020

  • Updated KDS Bump Bar Templates and Scancodes in the Basic Kitchen Display System (KDS) Configuration chapter.

  • Updated Enabling and Disabling DOM in the Dynamic Order Mode (DOM) chapter.

July 2021

Added KDS Posting File Specification details to the KDS Posting Files chapter.

February 2022

Updated the KDS Bump Bar and Toolbar Functions topic in the Basic Kitchen Display System (KDS) Configuration chapter.