The Simphony Enterprise must have a properly configured secure HTTPS endpoint and CAL clients must be able to negotiate an HTTPS connection with the Enterprise. Enterprise Certificate Verification contains more information on verifying the Enterprise URL. The Device Information module in the EMC identifies issues that may prevent the client from upgrading. Scheduling and Viewing Device Information contains more information.
CAL client upgrades must be deployed from the Simphony application server before other CAL packages.
The existing Simphony client installation must have the workstation (POS client) and/or CAPS Services configured and authenticated prior to deploying a new CAL client.
Devices that do not have the workstation (POS client) or CAPS Services configured, such as KDS Displays or KDS Controllers, cannot use the Automatic Authentication feature. Additionally, devices without touchscreens need a keyboard or mouse connected to the device to enter EMC credentials.
Parent topic: CAL Authentication