Preface

Oracle Hospitality Simphony is a cloud-based Point-of-Sale (POS) solution that provides business management capabilities using a single tool with vast integration capabilities to property management systems, paperless kitchen display systems, credit card interfaces, and reporting applications.

Purpose

This Simphony Client Deployment Guide provides instructions to deploy clients for Simphony release 18.2.

Audience

This document is intended for system administrators of Oracle Hospitality Simphony release 18.2.

Customer Support

To contact Oracle Customer Support, access My Oracle Support at the following URL:

https://support.oracle.com

When contacting Customer Support, please provide the following:

  • Product version and program/module name

  • Functional and technical description of the problem (include business impact)

  • Detailed step-by-step instructions to re-create

  • Exact error message received and any associated log files

  • Screen shots of each step you take

Documentation

Oracle Hospitality product documentation is available on the Oracle Help Center at https://docs.oracle.com/en/industries/food-beverage/pos.html.

Simphony eLearning

The Simphony Learning Subscription provides additional product knowledge through interactive training, guided video tours, and helpful knowledge checks. After exploring the documentation library, use your Oracle Single Sign On to check out the Simphony learning opportunities at Hospitality Learning Subscriptions.

Revision History

Date Description of Change

December 2018

Initial publication.

December 2018

Updated the Title page to remove a repeated word.

May 2019

Updated Step 1-c of Installing CAL on the Android Device by adding a workaround for Android device display issue with Chrome browser.

September 2019

  • Updated Installing CAL on the Android Device by changing Android Nougat to 7.0 and Oreo to 8.0 to align with content in Compatibility Matrix.

  • Updated Installing the Simphony Service Host on an Android Device by removing the sentence about support for Android Nougat and Oreo as this is included in the Compatibility Matrix.

  • Updated Configuring the Deployment Schedule to Install CAL on a Workstation Without the POS Interface by removing the reference to Simphony release 2.9.2 or later from Step 2.

  • Updated document to denote CAL enhancements for the Simphony 18.2.2 release.

October 2019

Updated Scheduling and Viewing Device Information by including reference to Device Information Needs Attention State.

Added Device Information Needs Attention State.

May 2021

Moved Resizing the Initial Workstation Database to Chapter 1.

Updated the following topics to clarify the Effective From and Effective To time zone descriptions:

  • Adding a Deployment Schedule for One CAL Package

  • Adding a Deployment Schedule for a Group of CAL Packages