This guide is for Simphony Cloud Services users and provides post-installation steps to perform after a fresh installation or upgrade to the Simphony 18.2 release. Beginning with the Simphony 2.9 release or later, users must install Reporting and Analytics (R&A) separately from Simphony using the Back Office R&A installation application. For upgrades from releases prior to Simphony 2.9, users must upgrade to Reporting and Analytics release 8.5.1 Patch 3 before installing or upgrading to Simphony release 2.9. Simphony release 18.2 is compatible with R&A releases 8.5.1 Patch 3 (for all-in-one installations), 9.0 Patch 8, and 9.1.
Audience
This installation guide is intended for installers, programmers, technical support teams, product specialists, and others who are responsible for setting up Oracle Hospitality Simphony release 18.2.
Customer Support
To contact Oracle Customer Support, access My Oracle Support at the following URL:
Product version and program/module name
Functional and technical description of the problem (include business impact)
Detailed step-by-step instructions to re-create
Exact error message received and all associated log files
Screen shots of each step you take
Documentation
The Simphony Installation Guide contains more information about performing installations and upgrades to Simphony.
Product documentation is available on the Oracle Help Center at https://docs.oracle.com/en/industries/food-beverage/pos.html.
Revision History
| Date | Description of Change |
|---|---|
|
December 2018 |
Initial publication |
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May 2019 |
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December 2019 |
Updated the Upgrading to Simphony Release 18.2 topic by including the workaround to add the SQLNET.INBOUND_CONNECT_TIMEOUT=120 parameter. |