Fields on Edit Personalization Information
Purpose: The following information displays on the Edit Personalization Information window.
• Item Description (unlabeled field below the Edit Personalization Information title)
• Item ID (unlabeled field to the right of the Item Description)
• SKU Description (unlabeled field below the Item Description and Item ID.
• Personalization (Personalization (Special Handling)): This is the code and description of the additional charge code used to add the personalization for the item.
• Personalization Charge (Personalization (Special Handling) Charge): This field displays in this position for standard personalization, and for custom personalization only if a Special Handling Price is defined for the item offer or SKU offer.
The remaining fields in this window vary depending on whether the personalization format is custom or standard.
The following fields display when custom personalization has been defined for an item, allowing you to help the customer define exactly how the item will be personalized.
A custom label displays for each option that can be performed on the item, and optionally, the associated charge to apply the option to the item.
• Label Personalization (Special Handling) Custom Label: The name of the label is defined in the Special Handling Format table; you can create and work with custom special handling formats using the Work with Special Handling Formats (WSHF) menu option. An asterisk (*) displays to the left of the label if a response is required.
• Input Personalization (Special Handling) Custom Response
• Charge Personalization (Special Handling) Custom Charge: This field displays only if a Default Price or Default Price % is defined for the special format detail, the Feature/option field for the special format detail is selected, and a Special Handling Price is not defined for the item offer or SKU offer.
For more information:
• Edit Personalization Information for an overview of the Edit Personalization Information window.
• Edit Personalization Information Options for step-by-step instructions on the actions you can perform on the Edit Personalization Information window.
Standard Personalization Fields
The following fields display when standard personalization has been defined for an item, supporting the entry of free-form text.
• Personalization Charge Personalization (Special Handling) Charge
• Instructions Personalization (Special Handling) Instructions. Note that instructions entered in Order Management System are all upper case, while instructions entered in Contact Center can be upper and lower case. Also, instructions entered in Order Management System as separate lines are concatenated in Contact Center into a continuous line.
For more information:
• Edit Personalization Information for an overview of the Edit Personalization Information window.
• Edit Personalization Information Options for step-by-step instructions on the actions you can perform on the Edit Personalization Information window.