Adding an Item in Order Maintenance

Purpose: Use the Work with Order Line Screen to add another item to an existing order and enter item-level overrides. You can also add an item by entering the information on the blank order line in the center of the Work with Order Lines Screen.

Ordering a warranty item: If you enter a warranty item (the Warranty field for the item offer or SKU offer is selected), the system:

• adds the item to the order at no charge

• if the Default Price Override Reason for Warranty Items (G01) system control value is selected, the system defaults the code to the Price override code field; otherwise the operator must enter a code

• displays an error message if the operator entered a price for the item in the Price field: Warranty Item - price not allowed

See Working with Customer Warranty Information (WCST).

Ordering a virtual stored value card item: If you order a virtual stored value card item (the SVC type field for the item is V), the system requires you to define an email address in order to send a Stored Value Card Notification Email to the recipient of the stored value card. If an email address is not defined, the screen displays an error message and you cannot accept the order: Invalid e-mail address/opt in for order containing virtual SVC item. See Stored Value Card Email Hierarchy for more information on the hierarchy the system uses to send a Stored Value Card Notification to the recipient of the stored value card.

Ordering an item evaluated by the SKU Blocker interface: If you order an item whose second compatibility code matches the code in the Second Compatibility Code used to Trigger SKU Blocking (K84) system control value, Order Management System sends item and order information to an external system to determine whether the item/SKU is allowed on the order. See the Second Compatibility Code used to Trigger SKU Blocking (K84) system control value for more information.

Retail pickup or delivery orders: You cannot add an item to a retail pickup or delivery order from the Order Broker. See Retail Pickup (including Ship-for-Pickup) or Delivery Orders for more information.

Enter Add Reason Window

The Enter Add Reason prompts for an add reason code when you add an item if the Require Reason for Lines Added in Order Maintenance (D75) system control value is selected or the Require reason code field for the item offer or SKU offer is selected.

Enter the add reason code that describes your reason for adding this line to the order. The add reason code is a 5-position, numeric field used to define the reason for adding an item to an order in order entry or order maintenance. See Establishing Add Reason Codes (WADR).

The system assigns the next available line number to the item you are adding to the order. The system performs the same item validations as in Order Entry, such as:

• Reserving the item (if using Immediate Reservation)

• Sending the order for credit card authorization, if applicable

• Performing credit checking to ensure the order has valid customer and payment information

If the credit card on the order has an elapsed expiration date, the system advances you to the Confirm Invalid Expiration Date Screen where you can change the expiration date or enter a different payment method.

If you use price table pricing, you can review any resulting repricing or new premium items on the order by selecting Premium Items.

See Changing Item Detail Line Information in Order Maintenance, for field descriptions and more information on how price tables work in Order Maintenance.

Maximum line quantity/value: See Confirm Quantity/Line Value Window for more information on how the system validates these maximums.

Item/SKU comments window: The Work with Item/SKU Comments Window opens if there are comments associated with the item or SKU added to the order.

Cursor position: If the Position Cursor on Offer Field in OE/OM (F91) system control value is selected, the cursor will be positioned in the Offer field at the Work with Order Lines Screen or Work with Order Line Screen; also, the Offer field will be blank.

Accompanying item: The system adds an accompanying item to the order if the selected item has been associated with one through the Work with Accompanying Item Screen, and if the Add Accompanying Items in Order Maintenance (H28) system control value is selected. Note: If you update the originating item in order maintenance, the system does not update the accompanying item. For example, if you sell out the originating item in order maintenance, the system does not also sell out the accompanying item.