Logging into Order Management System

When you select the Order Management System URL, it opens in a separate window. The new window displays the Login Screen, while the other window might display a message indicating that Order Management System Cloud Service is open in another browser window. The new window provides access to Order Management System Cloud Service without the address bar and back button. Once the login window opens in this window, it is safe to close the original window displaying the message.

Note: If you start Order Management System Cloud Service without using the separate window, the entire contents of each screen might not be displayed correctly.

For more information: See Browser Setup for Order Management System.

Login Screen

Use the login screen to sign in to the Order Management System Cloud Service application.

Oracle Identity Cloud Service (IDCS) requires you to provide a valid user ID and password set up in IDCS and select Sign In.The user must also be configured within Order Management System Cloud Service.

Note: You can also return to Order Management System Cloud Service by selecting the Classic View icon () from Contact Center.

Successful Login

If the user ID and password are valid, IDCS authenticates the user, and if the user is configured in Order Management System Cloud Service, the system logs the user in.

Determining the user’s language and date format: The system looks at the Locale and Date Format defined for the user in the Users table to determine the language and date format to display in certain areas of the application.

See:

• Regional Settings for an overview.

• Where are Date Formats Applied? for more information on which date format the system uses in different areas of the application.

• Where are Number Format Applied? for more information on the decimal and thousand separators the system uses in different areas of the application.

Unsuccessful Login

If the login screen indicates that your user ID and password are invalid: This situation can occur if:

• the Order Management System Cloud Service user ID does not exist. Log in to Order Management System Cloud Service using another user ID and advance to Working with User Records (WUSR) to verify the user ID exists.

• an invalid password was entered.

• the connection to the database server is temporarily lost. You can confirm the problem by checking the CWDirect log. To correct the situation, restart Order Management System Cloud Service.

• the user ID exists in IDCS, but:

- the password for the user account in IDCS is expired, or

- the user profile in IDCS is deactivated, or

- the connection to IDCS is temporarily lost.

• the user ID is disabled in Order Management System Cloud Service. The Status of a user ID is stored in the Users table and indicates whether a user ID is *ENABLED or *DISABLED. Log in to Order Management System Cloud Service using another user ID and advance to Working with User Records (WUSR) to re-enable the user.

Note: After you re-enable a user ID, the user ID remains disabled until the Lockout Duration specified in the User Lockout options in WebLogic has passed. See Protecting User Accounts in the Configuring Security for a WebLogic Domain section of the Oracle WebLogic Server documentation for more information:

http://docs.oracle.com/cd/E24329_01/web.1211/e24422/domain.htm#SECMG402

See the Administration guide for step-by-step instructions on how to set up users, password requirements, and for additional setup requirements. If you can’t sign in, select the Can’t sign in? link to request a password reset from IDCS. You must provide your IDCS user ID to submit a password reset request to IDCS. IDCS will send an email with a link to reset your password.