Use Computer Telephony Integration (F26)

Purpose: Use this screen to define whether the Customer Selection screen is available to any users and whether computer telephony integration (CTI) is supported.

Yes/no field: Select this field if you will use the Customer Selection Screen or computer telephony integration.

Note: If you have multiple companies set up, a selected setting for any company enables CTI for all the of the companies in your environment.

Customer Selection screen: The Customer Selection screen provides information about the customer's address and previous orders, and allows you to advance to a number of additional screens and options, including:

• entering a new order

• performing order or customer maintenance

• reviewing item availability

• working with catalog requests or customer notes

• reviewing daily promotions

• reviewing operator statistics

Note: Even if you do not use computer telephony integration, you might choose to use the screen because of the additional functionality the screen provides to order entry/customer service operators.

For more information: Contact your Order Management System support representative for information on CTI configuration.

Leave this field unselected if you are not using the Customer Selection screen or computer telephony integration.