Recording Screens and Reporting Issues

Use the Report an Issue option to record a video of a scenario or capture images of an issue and send it to your Unifier administrator.

To record a video of an issue:

  1. Tap Settings .
  2. Tap Report an Issue .

    The Record Screen icon is selected by default.

  3. To disable audio, clear the Microphone checkbox.
  4. Tap Start at the bottom of the screen.
  5. From the Home screen of your device, navigate to the screen you want to record.
  6. Tap the Start icon to begin recording the video.

    Note: The maximum duration allowed for any video is one minute.

  7. After recording, select any of the following actions:
    • Tap the Stop icon to stop recording the video.
    • Tap Cancel to discard the video and return to the Settings screen.
    • Tap Record Again to begin recording the video.
    • Tap Send to email the video as an attachment to your administrator.
  8. Include the following information in the email:
    • To: Enter the email ID of your administrator.
    • Subject: Enter a descriptive title about the issue.
    • Description: Enter a detailed description of the issue.
  9. Tap Send Mail.