0360 - EMS Agent Unavailable

An EMS agent is not available.

Example

RLGHNCXA21W 00-02-07 11:02:30 EST  EAGLE 35.0.0
** 0100.0360  **  OAP B         EMS Agent unavailable

Alarm Level: Major

Recovery

1. Reset the OAP by entering the following command:
   init-oap:oap=x

   where x is a, b, or both. Refer to the Commands Manual for the correct usage. This procedure is complete if the OAP comes back in-service within five minutes and the system clears the alarm.

2. Enter the following command to determine the reason for the failure: rept-stat-lsms
   Following is an example of the output:

   RLGHNCXA03W 00-04-17 14:59:11 EST  Release 31.3.0
                            GPL        PST         SST           AST
   ---------------------------------------------------------------------
   LSMS SYSTEM                         IS-ANR      Restricted    -----
   TDM TRM           6                 IS-NR       Active        -----
   OAP              A    220-001-000   OOS-MT      Isolated      -----
   OAP              B    -----------   OOS-MT      Isolated      -----
   Q.3 Assoc        A1                 IS-NR       Active        -----
   Q.3 Assoc        B1                 OS-MT       Fault         -----
   LSMS SYSTEM  ALARM STATUS = ** 0362  LSMS is at min service limit
   OAP A        ALARM STATUS = No Alarms.
   OAP B        ALARM STATUS = ** 0360 EMS Agent unavailable
   Q.3 Assoc A1 ALARM STATUS = No Alarms.
   Q.3 Assoc B1 ALARM STATUS = ** 0358 LSMS Q.3 association unavailable
   Command Completed.

   Refer to the Commands Manual to interpret the output.
3. Enter the following command to inhibit the unavailable OAP terminal displayed in the output from Step 2:
   inh-trm:trm=x

   where x is the port number.

   Note:

   The force parameter is required for the last OAP terminal inhibited.
4. Enter the following command for the inhibited OAP terminal:
   chg-trm:trm=x:type=none

   where x is the port number.

5. If the problem is still not corrected, reseat the TDM card.
   If the OAP still does not respond, replace the TDM card. Refer to the Maintenance Manual for card removal/replacement procedures.
6. Enter the following command for each OAP terminal inhibited:
   chg-trm:trm=x:type=oap

   where x is the port number.

7. Enter the following command to return the OAP terminals to the in-service state:
   alw-trm:trm=x

   where x is the port number.

8. If the EMS agent is still not available, contact My Oracle Support (MOS).