0013 - Card is Isolated from the System

This indicates a card has become isolated and is unable to communicate to other cards in the system. This could be caused by a defective card, a power failure occurred on the card, a thermtrip when the shutdown temperature is exceeded, or the system software ordering a reset.

This also appears when the card has been manually reset by a command.

Example

RLGHNCXA21W 94-02-07 12:01:43 EST  EAGLE 35.0.0
** 0014.0013  **  CARD 1113 OAM   Card is isolated from the system
               ASSY SN: 102199815a1234

Alarm Level: Major

Recovery

1. Enter the following command to check the status of the card:
   rept-stat-card:loc=x:mode=full

   where x is the card location stenciled on the shelf of the system.

   Following is an example of the possible output using card 1106:

   integrat40 00-05-24 10:37:22 EST EAGLE 35.0.0
       CARD   VERSION      TYPE      APPL      PST           SST     AST
       1106   021-101-000  TSM       SCCP      IS-NR         Active  -----
         ALARM STATUS       = No Alarms.
         IMT VERSION        = 021-001-000
         PROM VERSION       = 021-001-000
         IMT BUS A          = Conn
         IMT BUS B          = Conn
         CLOCK A            = Active
         CLOCK B            = Idle
         CLOCK I            = Idle
         MBD BIP STATUS     = valid
         DB STATUS          = valid
         DBD MEMORY SIZE    = 64M
         SCCP SERVICE       = 1201, , 1214, 1215, 1217, 1102
         SCCP % OCCUP       = 0%
         SLK A   PST        = OOS-MT           LS=ls11234567  CLLI=
         SLK B   PST        = OOS-MT           LS=ls11345678  CLLI=
         SNM    TVG RESULT  = 24 hr: ------,  5 min: ------ 
         SLAN   TVG RESULT  = 24 hr: ------,  5 min: ------  
         SCCP   TVG RESULT  = 24 hr: ------,  5 min: ------ 
       Command Completed.

2. If only one card is isolated, wait to see if the card is recovering.
   If not, reset the card.
3. If resetting the card does not clear the fault, reseat the card.

   Note:

   For EPM-B based cards, the CPU shuts down automatically when the shutdown temperature is exceeded (thermtrip). After the temperature returns to normal operating conditions, you must reseat the card to restore operation.
4. If reseating the card does not clear the fault, replace the card.
   Refer to the Maintenance Manual for card removal/replacement procedures.
5. If the alarm still does not clear, contact My Oracle Support (MOS).