System Alarm Levels
There are three levels of alarms in the EAGLE system. They are:
- Critical
- A critical alarm is an indication of a severe service affecting problem that can be related to traffic, billing, and maintenance capabilities and requires immediate maintenance attention, regardless of time of day.
- Major
- A major alarm is an indication of a problem that seriously affects system operation, maintenance and administration, etc. and requires immediate attention. The urgency is less than in critical situations because of a lesser immediate or impending effect on system performance, customers, and operating company operations and revenue.
- Minor
- A minor alarm is an indication of a problem that does not have a serious impact on service, and does not require immediate maintenance attention.
Note:
Some UAMs are considered informational if they satisfy the following conditions in the SNMP V2 traps generated by EAGLE E5OAM:- The Alarm Level is stated as "No alarm condition" in this user's guide.
- The alarm is not intended to clear any higher severity UAM as per the corresponding UAM Balancing Matrix.