5. Customer Credit Limit

5.1 Introduction

Customer Credit limit in general refers to the maximum amount of credit that a financial institution can extend to a prospective customer which can then be leveraged by an underwriter while funding an application.

In Oracle Financial Services Lending and Leasing, you can define the Customer Credit Limit during underwriting stage based on the customer credit worthiness or historical customer data. Using this limit, applications can be funded up to the credit limit amount allowed. However, application funding with or without customer credit limit is controlled based on the setup and applications can still be funded with the normal process when a particular customer is not allocated with any credit limit.

A customer credit limit facilitates for quick decisioning by an underwriter and also facilitates for auto approval of accounts on-boarded from external system with basic validations. While approving, underwriter has to ensure that the sum of utilizations should always be equal to the financed amount which can be distributed within applicants primary / secondary or business categories.

A minimum of one application has to be funded to define customer credit limit for funding subsequent applications and the defined information is updated into credit limit details. A credit limit once defined can further be increased from servicing module by posting the required transaction which is referenced in origination module during application funding.

On receiving a payment, the amount is reinstated to the credit limit balance which can be re-used while funding next application. Similarly, the credit limit balance is also updated when account is moved to VOID status. On reversing a payment, the Total Utilization of credit limit is increased by the principal portion of the payment and decreased with the Available Amt field. Also, the Suspended and Hold amount fields are increased and decrease based on the respective transactions posted.

When two applications are being funded simultaneously (i.e. moving application to ‘Approved Funded’ status), the utilization amount will be considered for first application while the second one will be on HOLD since there could be a difference in the available credit limit after funding. In such a case, you need to re-hash the application, fetch the details in Origination > Decision tab, (if required) increase credit limit from servicing module, and then proceed for funding.

While processing applications using Customer Credit Limit, the ‘Update Customer Info’ (check box in applicant tab) and ‘Link to Existing Customer’ (check box in contract tab) are selected by default for all the existing customers. This is to ensure the application details are propagated to customer accounts.

On funding a new application for an existing customer using customer credit limit, the details are updated into the existing customer details in the Servicing module.

Navigating to Customer Credit Limit screen

From the LHS menu, select Servicing > Customer Credit Limit. The screen by default opens with ‘Search’ tab.

Customer Credit Limit screen consists of the following tabs:

5.2 Search tab

The Search tab available in Customer Credit screen facilitates to locate the Customer or Business applicant’s details maintained in the system and consists of the following sections:

To search for a Customer/Business

  1. On the Oracle Financial Services Lending and Leasing home screen, click Servicing > Customer Credit Limit tab.
  2. In the ‘Search Options’, select the option against Customer or Business to search for corresponding details.
  3. Do one of the following:
    • In ‘Quick Search’ section, specify the Customer or Business number and click ‘Submit’.

-Or-

    • In the ‘Search Criteria’ section, use ‘Comparison Operator’ and ‘Value’ columns to enter search criteria and click ‘Search’.

System displays the matching records in the ‘Search Results’ section at the bottom of the screen.

  1. Select the required record and click ‘Open Customer Details’. The details of that particular record is displayed in the adjacent Customer/Business tab. However, system displays the selected record details only for authorized users based on access/permissions defined in setup.

You can click ‘Reset Criteria’ at any time to clear search parameter values.

5.3 Customer/Business tab

The Customer / Business tab displays the Credit Limit Details that are recorded while funding the application.

To view Customer/Business details

  1. Click Servicing > Customer Credit Limit screen.
  2. In the Search tab, search for the required customer/business applicant details and click ‘Open Customer Details’.

The following credit limit details of the Customer/ Business are as displayed:

Customer Details

Business details

Customer # (Customer ID is displayed in case of Individual Customer)

Name

Max Limit

Total Utilized Amt

Available Amt

Hold Amt

Suspended Amt

Grade

Max Late Charge

Limit Expiry

Limit Next Renewal

Business # (Business ID is displayed in case of Business Customer)

Name

Max Limit

Total Utilized Amt

Available Amt

Hold Amt

Suspended Amt

Grade

Max Late Charge

Limit Expiry

Limit Next Renewal

The ‘Credit Limit Details’ tab allows to capture additional details in the below sub tabs.

5.3.1 Transactions sub tab

The Transactions sub tab allows you post the following non-monetary transactions to update the customer/business credit details in respective tabs.

For information on how to post non-monetary transaction, refer to Creating Monetary and Non monetary Transactions section in Customer Service > Maintenance chapter.

For information on defining parameters for each of the above transactions, refer to Customer Credit Limit Transactions section in Appendix chapter.

5.3.2 Addresses sub tab

The Addresses sub tab allows you to maintain address information of the customer/business. This tab is similar to the Addresses sub tab in Customer Service screen’s Customer Details tab. For information on updating the field details, refer to Address sub tab section.

On updating the address information in this tab, system automatically posts ‘ADD CUSTOMER ADDRESS PHONE’ transaction to update the details into Customer Service screen’s Customer Details > Addresses sub tab.

5.3.3 Telecoms sub tab

The Telecoms sub tab allows you to maintain Telecom information of the customer/business. This tab is similar to the Telecoms sub tab in Customer Service screen’s Customer Details tab. For information on updating the field details, refer to Telecoms sub tab section.

On adding the Telecom information in this tab, system automatically posts ‘ADD CUSTOMER TELECOM’ transaction and similarly during update, system posts ‘CUSTOMER TELECOM MAINTENANCE’ transaction to update the details into Customer Service screen’s Customer Details > Telecoms sub tab.

 

5.3.4 Employments sub tab

The Employments sub tab allows you to maintain employment information of the customer. This tab is similar to the Employment sub tab in Customer Service screen’s Customer Details tab. For information on updating the field details, refer to Employment sub tab section.

On updating the Telecom information in this tab, system automatically posts ‘EMPLOYMENT ADDRESS MAINTENANCE’ transaction to update the details into Customer Service screen’s Customer Details > Employment sub tab.

5.3.5 Partners sub tab

The Partners sub tab allows you to maintain business partner Information. This tab is similar to the Partners sub tab in Customer Service screen’s Business Details tab. For information on updating the field details, refer to Partners sub tab section.

On adding the Partner information in this tab, system automatically posts ‘ADD BUSINESS PARTNER’ transaction and similarly during update, system posts ‘BUSINESS PARTNERS MAINTENANCE’ transaction to update the details into Customer Service screen’s Customer Details > Partners sub tab.

5.3.6 Affiliates sub tab

The Affiliates sub tab allows you to maintain business affiliate information. This tab is similar to the Affiliates sub tab in Customer Service screen’s Business Details tab. For information on updating the field details, refer to Affiliates sub tab section.

On updating the Affiliates information in this tab, system automatically posts ‘ADD BUSINESS AFFILIATES’ transaction to add new affiliate details and ‘BUSINESS AFFILIATES MAINTENANCE’ to update the existing affiliate details into Customer Service screen’s Business Details > Affiliates sub tab.

5.3.7 Tracking Attributes sub tab

The Tracking Attributes sub tab allows you to add tracking attribute information to customer/business. This tab is similar to the Tracking Attributes sub tab in Customer Service screen’s Customer Details tab. For information on updating the field details, refer to Tracking Attributes sub tab section.

5.3.8 Accounts sub tab

The Accounts sub tab allows you to view customer/business accounts information maintained in the system. For information on the field details, refer to ‘Existing Accounts’ section in Origination User Guides.

5.3.9 Applications sub tab

The Applications sub tab allows you to view customer/business applicant’s information maintained in the system. The application details are fetched based on ‘Customer / Business number’ and displays only non-funded applications with ‘Existing Customer flag = Y’ in Origination > Applicant tab and ‘Link to existing customer flag = Y’ in Contract tab. The following application details are displayed:

Note

The Collateral Description and Identification # displayed here are populated from primary collateral details.

5.3.10 Comments sub tab

The Comments sub tab allows you add additional customer/business information as comments. Comments updated from Customer/Business > Comments tab are categorized with default Type as ‘Regular’ and Sub type as ‘Customer/Business’.

For information on adding comments, refer to Customer Service > Comments sub tab section.

5.3.11 Documents sub tab

The Documents sub tab allows you to view the documents attached to the customer/business. For detailed information about the usability of this tab, refer to Document Tracking sub tab section.