1. Alarms and KPIs
  2. Alarms and Events
  3. Diameter Alarms and Events (8000-8299, 22000-22350, 22900-22999, 25600-25899)
  4. 22058 - ETG Pending Transaction Limit Degraded

3.9.58 22058 - ETG Pending Transaction Limit Degraded

Alarm Group:
DIAM
Description:
The ETG Pending Transactions Limit has exceeded the defined threshold.
Severity:
Major
Instance:
<ETGName>
HA Score:
Normal
Auto Clear Seconds:
0 (zero)
OID:
eagleXgDiameterEtgPendingTransLimitDegradedNotify
Cause:

When Pending Transaction limiting is Enabled through Active SO, menu Diameter -> Maintenance -> Egress Throttle Groups, the alarm will be triggered when the following conditions met:

  • Pending Transaction Limiting Operational Status transitions from Available to Degraded
  • Pending Transaction Limiting Operational Status transitions from Inactive to Degraded
Diagnostic Information:
  • Screen Snapshot of active SO via menu: Main Menu > Diameter > Maintenance > Egress Throttle Groups .
  • Savelogs of all MPs.
  • DSR logs of all MPs.
  • Export DSR configuration.

Recovery:

  1. Check the configuration in Diameter, and then Configuration, and then Egress Throttle Groups to determine if the Maximum Configured rate is too low.
  2. Check the Egress Message Rate at Diameter, and then Maintenance, and then Egress Throttle Groups and Main Menu, and then Diameter, and then Maintenance, and then Connections to determine if the sending Peers/Connections are offering too much traffic.
  3. Determine if the receiving Peers or Connections in the ETG are not responding with Answers in a timely manner because they are either busy or overloaded.
  4. If the problem persists, collect logs in Diagnostic information and it is recommended to contact My Oracle Support.