1. Alarms and KPIs
  2. Alarms and Events
  3. DM-IWF (33000-33024)
  4. 33005 - DM-IWF PTR Pool Utilization

3.19.6 33005 - DM-IWF PTR Pool Utilization

Alarm Group:
DIWF
Description:
The DM-IWF PTR Pool Utilization is approaching its maximum engineered capacity. DM-IWF allocates a pending transaction record (PTR) for every pending Diameter-to-MAP and MAP-to-Diameter transaction. If this problem persists and the pool reaches 100% utilization, all new ingress messages will be discarded. This alarm should not normally occur when no other congestion alarms are asserted.
Severity:
Minor, Major, Critical
Instance:
RxDmiwfTranRspMsgQueue, DM-IWF
HA Score:
Normal
Auto Clear Seconds:
0 (zero)
OID:
eagleXgDiameterDmiwfAppPTRPoolUtilizationNotify

Recovery:

  1. Examine the Alarm log in Alarms & Events and evaluate whether the DSR Application Task might be experiencing a problem processing the messages. The rate of messages being processed by DM-IWF can be monitored from the from Status & Manage, and then KPIs page
  2. If one or more DA-MPs in a server site have failed, this may result in too much traffic being forwarded to the DM-IWF instance reporting this alarm. DA-MP server status can be monitored from the Status, and then Manage, and then Server.
  3. If one or more DM-IWF instances configured in a server site are unable to provide service, this may result in too much traffic being forwarded to the DM-IWF instance reporting this alarm. DM-IWF application admin state can be monitored from Diameter, and then Maintenance, and then Applications. DM-IWF service provider status can be monitored from Communication Agent, and then Maintenance, and then Routed Services Status
  4. If the problem persists, it is recommended to contact My Oracle Support.