CAHSTxDscrdCongSR

Measurement ID

9872

Measurement Group

ComAgent Exception

Measurement Type

Simple

Measurement Dimension

Arrayed (by Resource ID)

Description

Number of stack events discarded due to HA Service Sub-Resource congestion. During normal operation, this measurement should not be increasing. When this measurement is increasing, it is an indication that the product is experiencing overload.

Collection Interval

30 min

Peg Condition

Stack event submitted to ComAgent by a local User Layer, and the stack event references an HA Service Sub-Resource that has a congestion level greater than the priority level of the stack event.

Measurement Scope

Server

Recovery

1. Use Main Menu, and then Communication Agent, and then Maintenance, and then Routed Services Status and Main Menu, and then Communication Agent, and then Maintenance, and then Connection Status to determine if the offered load is expected and exceeds the product’s capacity.

   If the load is expected and exceeds the product’s capacity, then the capacity should be increased so that the overload condition does not persist or reoccur. If the load does not exceed the pproduct’s capacity, then check the status of the servers hosting the Resource Providers to trouble-shoot the cause of the overload.

   This measurement may not indicate an error if the discarded stack event was a reliable request, the Reliable Transfer Function was able to re-attempt, and the subsequent attempt got through.

2. It is recommended to contact unresolvable-reference.html#GUID-F069C6FD-5BA3-4F31-AE9E-A187D5B5F729 for assistance.