Issues are unexpected problems or questions raised during a project that require a plan of action and resolution. Use the Issues page to identify, prioritize, monitor, and manage project issues. The issues you add are associated with a specific project, but are not tied to the project WBS. The ability to view and create issues is controlled by feature settings and permissions that are set by your Administrator.
When you create an issue, you can specify the priority, severity, category, owner, date, resolution and recommended action. When an issue is assigned to a user, a notification email is sent to that user. You can link to other roadmap activities and non-WBS activities, attach documents, and add notes to issues, if your administrator has enabled these options. The History tab allows you to view all changes that were made. You can also view, track, and monitor issues and their resolution by generating reports and dashboards.
You can view issues from several areas within EnterpriseTrack:
- My Work, Status and Timesheets: shows issues that are assigned to you.
- Project Module Menu (Project #): lists all issues associated with the project. From the Project Module Menu, select Go to > Issues.
- Dashboards: generates a dashboard based on your filter criteria. Use the Project Issues List, Project Activities List, or My Project Issues List dashboards.
- Reports: generates a report based on your filter and output criteria. Use the Project Issues, Non-WBS Activity Report, Project Status Report, or the Activity Detailed Report. Issues can also be added to Storyboard reports.
The following table shows the icons that are displayed on the Issues page, Issues Create page and the Issues Edit page:
Icon/Field | Description |
|---|---|
Display Complete Form | Select this check box to view the entire form. No fields are hidden. |
| Click to load your saved layout. You can also click the menu arrow to load the layout specific to a profile or global. This option is available only if your administrator enabled it. |
| Click to save your layout. |
| Reset fields. |
| Click to view the fields that are available on this page. |
Load My Settings
Save My Settings
Reset My Settings
Select Fields